Mweb unsatisfied customer

I would like to vent my dissatisfaction with mweb, as I am a fibre user by them and they are just completely ***********. My account has been a mess for over 5 months now with additional costs just being added every month with no indication of where they are coming from. My package is supposed to work me out nothing more then R809.00 a month and for the past 3 months I've been paying around R2000.00 the costs are not deducted and every month I have a new bill of around R1 800.00 to pay. Despite all of this and the horrible waiting times on the telephone to get this mess sorted out, they cannot tell me where these costs are coming from only that it is outstanding. Very unhappy with this service provider as I feel their customer relations are severely lacking and there is no sense of awareness as far as payments nor services rendered is going.