Mweb unsatisfactory after service!

I recieved my Router on the 28th of Dec. The sales consultant I spoke to told me I need to load the Sim in the router and it should take up to 48 hours to activate . Not only was the info incorrect I had to wait an additional 48 hours due to the fact that I was meant to active the Sim on my phone first. Then send them the cell num of the Sim and connect my Sim back to the router. Its quite rediculous that as a business you will offer a service and then have customers having to complain about your service especially considering that you marketed these products to gain our interest i left my previous service provider as I was told MWEB is good. When I call your customer service line a person can wait a whole hour hoping to get some assistance after finally getting through to a consultant you then get transferred to another department to wait for another year after that the reason for you calling has not been resolved. I've been told that I will be getting an sms but still nothing. I genuinely hate complaining and making people look bad. But this has honestly gotten me so frustrated I'm at home on leave hoping I'd have my internet up and running to do what work needs me to do from home but instead I am forced to either buy data using my phone or go to the office because I don't have Internet access. If this issue can not be resolved soon I will need to cancel this subscription again from one service provider to another. I must say I'm quite disappointed this is not what I expected especially considering what I had been told by a friend.