1 reviews | Active since Jul 2012
Mweb unreliable employess
I bought the 2 GIG WIFI last December, when debit order went through, i got billed R440. To my knowledge, i had thought that the fee is R89 per month for 24 months, only to find out that once the 2 GIG is up, one gets billed per MB. I went to the Mweb at Cresta where i bought it, and to my surprise, i was supposed to have been told that the WIFI is uncapped, and sign a document stating that all had been explained to me. No, there was no document signed by me stating the above. Had i been aware of this, chances are i would not be on Hello Peter regarding this or took it in the first place.<br> <br> Question, is, how does one carry on using it and trust the service \provided"by trusted employees if they cannot clarify to customers what they are taking? Was told i should come back to lay a dispute. But what is the guarantee that this will not happen to someone else"
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has since been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has since been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
