1 reviews | Active since Feb 2018
Mweb: Unreliable customer service
Horrible costumer service from Mweb! Have been asking them to contact me since 06/02/2018 and still have not received any correspondence. When I complain to their social media team, they say they will call me even after I requested an email since my job is of such a nature that I can not always talk on the phone. But yet, there has been no email and I am getting slightly impatient.
Good day Lizani
Thank you for bringing this to our attention.
As per your discussion with our Customer Care representative, this matter is now being addressed. This has been escalated to the relevant department to make contact with you. We will remain in contact with you until this has been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Good day Lizani
Thank you for bringing this to our attention.
As per your discussion with our Customer Care representative, this matter is now being addressed. This has been escalated to the relevant department to make contact with you. We will remain in contact with you until this has been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services