1 reviews | Active since Mar 2023
Mweb Unreliable
My internet has been down since 10 September 2026. I turned to their agent to get assistance, which took over one hour to get a human to respond to me. Upon response they advised there is an outage and uptime TBC. On 11 September 2026, I logged a call that my wifi is still down. I received an sms that that someone would come and assist. I was told to avail myself, left work early for someone to come on 14 September 2026 at 15:30. No one came I called the number that was communicating with me. Received no response. Sent a text. No response. I am still without internet and incurring an out of pocket expense for internet usage when I had paid for monthly package with MWeb. Very disappointed and will be changing my contract to another service provider.
We understand how frustrating this has been, especially after being without internet since 10 September, waiting over an hour to reach an agent, and then making arrangements to be available for a technician who did not arrive as expected. We also recognise the additional expense you’re now facing while paying for a service that remains unavailable.We’d like to look into what happened with the outstanding fault and the missed appointment. Please send us a DM with your account details so we can investigate the matter and assist further.Kind regards,
The Mweb Team
We understand how frustrating this has been, especially after being without internet since 10 September, waiting over an hour to reach an agent, and then making arrangements to be available for a technician who did not arrive as expected. We also recognise the additional expense you’re now facing while paying for a service that remains unavailable.We’d like to look into what happened with the outstanding fault and the missed appointment. Please send us a DM with your account details so we can investigate the matter and assist further.Kind regards,
The Mweb Team