FC
Faan C
1 reviews | Active since Oct 2021
01 Sept 2026, 11:24
Mweb unreliable and incompetant
I am tired of Mweb's empty promises and incompatance. My order was placed on 14 July 2026, order number x***6 and since then absolute nothing was done. Mweb don't reply to your emails, nor do they answer your concerns ont the app, live chat. It is clear they are not interested to assist although they indicated on Hellopeter on 24 August 2026 that they are actively working to get my fibre connected and that Mweb will continue monitor the order and assist with further updates needed. Thank you again Mweb, today 1 September 2026 I am without fibre due to your team's incompatence. What a mockery!!
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Mweb's replyOfficial
01 Sept 2026, 11:41Hi Faan,
We understand how frustrating it is to still be waiting for your fibre service, especially when you've been actively seeking updates and were expecting progress following earlier communication.We appreciate your need for clarity on the status of your order. We can confirm that a follow-up request has been sent to the team handling your order so that the matter can be reviewed and an update provided. We understand the importance of getting accurate feedback, and we want to ensure the relevant team has the opportunity to address your concerns.Your feedback regarding the communication and support experience will also be shared with our Service Quality Team for review and improvement, as we continuously work to improve our customer experience.Should you require any additional assistance, please feel free to send us a direct message via Hello Peter and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it is to still be waiting for your fibre service, especially when you've been actively seeking updates and were expecting progress following earlier communication.We appreciate your need for clarity on the status of your order. We can confirm that a follow-up request has been sent to the team handling your order so that the matter can be reviewed and an update provided. We understand the importance of getting accurate feedback, and we want to ensure the relevant team has the opportunity to address your concerns.Your feedback regarding the communication and support experience will also be shared with our Service Quality Team for review and improvement, as we continuously work to improve our customer experience.Should you require any additional assistance, please feel free to send us a direct message via Hello Peter and we'll gladly assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 11:41
Official
Hi Faan,
We understand how frustrating it is to still be waiting for your fibre service, especially when you've been actively seeking updates and were expecting progress following earlier communication.We appreciate your need for clarity on the status of your order. We can confirm that a follow-up request has been sent to the team handling your order so that the matter can be reviewed and an update provided. We understand the importance of getting accurate feedback, and we want to ensure the relevant team has the opportunity to address your concerns.Your feedback regarding the communication and support experience will also be shared with our Service Quality Team for review and improvement, as we continuously work to improve our customer experience.Should you require any additional assistance, please feel free to send us a direct message via Hello Peter and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it is to still be waiting for your fibre service, especially when you've been actively seeking updates and were expecting progress following earlier communication.We appreciate your need for clarity on the status of your order. We can confirm that a follow-up request has been sent to the team handling your order so that the matter can be reviewed and an update provided. We understand the importance of getting accurate feedback, and we want to ensure the relevant team has the opportunity to address your concerns.Your feedback regarding the communication and support experience will also be shared with our Service Quality Team for review and improvement, as we continuously work to improve our customer experience.Should you require any additional assistance, please feel free to send us a direct message via Hello Peter and we'll gladly assist.
Kind regards,
Mweb Team
Best regards,