MWEB UNREACHABLE ***1

On the 26th July I paid for my subscription for July and on the 1st July MWEB debited my account billing me twice for July. I emailed mweb and reached out through their chat each time I will be prompted to hold for a agent but after 20 attempts I still didn't get help. It looks like MWEB customer care doesn't exist, I've never been this frustrated because this is the money meant for something.