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Palm H

1 reviews | Active since Sept 2018

24 Sept 2018, 21:02

Mweb - ********* business practices

I recently upgraded from an ADSL 4 Meg line with Mweb , to a 4Meg " uncapped" fibre optic line. Seems that this was actually a downgrade as I am now being "throttled" at 100gigs, where my previous adsl line was throttled at 160gigs.

At no point was i told about this , in fact i was told it would be exactly the same as as my adsl line . How can an "Uncapped" package be capped at 100 gigs?? Why not just be honest and call it a "100gig package " , because thats what it is.

I am so dissappointed, as i now pay more a month for much less, and i am tied into a 12 month contract for this inferior service.

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Replies (2)
Mweb
Mweb's reply26 Sept 2018, 13:01
Official

Good day

As per your discussion with our customer care representative, this matter has now been addressed. He explained to you that the thresholds for ADSL and Fibre accounts are different.

We have escalated this to relevant department to listen to the call in question.

Kind regards
MWEB Client Services

Best regards,

PH
Palm H's update26 Sept 2018, 17:31
Reviewer Update
No , this has not been resolved. How do you advertise UNCAPPED when it is actually a 100 gig package.? There was no reference to throttling of any level on the online application.? I was told the package would be the same as my adsl , but clearly it’s not. Stop false advertising!! There is nothing uncapped about this package Bad business ethics !