1 reviews | Active since Mar 2011
MWEB ********* business practice - charging for services they can not supply
Signed up for LTE with Router after confirming coverage is in the area. I have not been able to get a signal and despite complying with all technical divisions tests which conclusively proved there is no coverage MWEB are still billing me for a service that they are not able to supply. I cancelled within 7 days of signing up as I am legally entitled to yet get absolutely no response from mweb. Tried there online chat service but no reply there either.
Good day
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good day
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services