MWeb - underwhelming and underperforming

We are experiencing consistent bouts of lack of connectivity to my property. We are not advised of any outages in the area and the MWeb app states there are no outages.

This, however, is becoming a pattern that is incredibly frustrating. This is the third outage in quick succession, the last one being on the 20/07. Call logging yields no resolution, just more delays. I've now been told it's escalated to Vumatel, which seems very easy to 'pass the buck'.

We are now 24 hours without connectivity which directly impacts 2 members of our household that work from home. MWeb is happy to take our monthly payment, but where is the service?

I can't believe this is what MWeb deems acceptable as a service offering.