PS
Pieter S
1 reviews | Active since Aug 2015
04 Jan 2016, 12:09
Mweb Uncapped ****
Okey, So I have an \uncapped package"from MWEB and I've been throttled to a 5kb/s line. I have not used this line for a year and only when I went on holiday"
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Mweb's replyOfficial
04 Jan 2016, 13:09Hello MrPopo,
Thank you for bringing this to our attention.
Our system imposes throttling using a 30 day rolling window, so usage won't revert to zero at the start of each new month. Today the system would consider usage from 4 December to 3 January. Tomorrow the system would consider usage from 5 December to 4 January, removing usage stats from 30 days ago.
Our My Account page lists your usage and, when selecting the days in question, shows you the upload and download data stats as well. This should help you work out how long the throttling will be imposed as your usage patterns would determine this.
http://www.mweb.co.za/help/SelfService/ViewArticle/tabid/3854/Article/16257/Check-your-ADSL-Usage.aspx
As per your discussion with our Customer service consultant, this matter has now been addressed. An email was sent to you and we await your response.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
Our system imposes throttling using a 30 day rolling window, so usage won't revert to zero at the start of each new month. Today the system would consider usage from 4 December to 3 January. Tomorrow the system would consider usage from 5 December to 4 January, removing usage stats from 30 days ago.
Our My Account page lists your usage and, when selecting the days in question, shows you the upload and download data stats as well. This should help you work out how long the throttling will be imposed as your usage patterns would determine this.
http://www.mweb.co.za/help/SelfService/ViewArticle/tabid/3854/Article/16257/Check-your-ADSL-Usage.aspx
As per your discussion with our Customer service consultant, this matter has now been addressed. An email was sent to you and we await your response.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply04 Jan 2016, 13:09
Official
Hello MrPopo,
Thank you for bringing this to our attention.
Our system imposes throttling using a 30 day rolling window, so usage won't revert to zero at the start of each new month. Today the system would consider usage from 4 December to 3 January. Tomorrow the system would consider usage from 5 December to 4 January, removing usage stats from 30 days ago.
Our My Account page lists your usage and, when selecting the days in question, shows you the upload and download data stats as well. This should help you work out how long the throttling will be imposed as your usage patterns would determine this.
http://www.mweb.co.za/help/SelfService/ViewArticle/tabid/3854/Article/16257/Check-your-ADSL-Usage.aspx
As per your discussion with our Customer service consultant, this matter has now been addressed. An email was sent to you and we await your response.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
Our system imposes throttling using a 30 day rolling window, so usage won't revert to zero at the start of each new month. Today the system would consider usage from 4 December to 3 January. Tomorrow the system would consider usage from 5 December to 4 January, removing usage stats from 30 days ago.
Our My Account page lists your usage and, when selecting the days in question, shows you the upload and download data stats as well. This should help you work out how long the throttling will be imposed as your usage patterns would determine this.
http://www.mweb.co.za/help/SelfService/ViewArticle/tabid/3854/Article/16257/Check-your-ADSL-Usage.aspx
As per your discussion with our Customer service consultant, this matter has now been addressed. An email was sent to you and we await your response.
Kind regards
MWEB Client Services
Best regards,