JB
John B

1 reviews | Active since Apr 2010

15 Sept 2017, 19:03

MWeb uncapped is not uncapped by any streach of the imagination

I have just got MWeb 10Mb uncapped fibre. I had an ADSL line with them for about 5 years and I had no data usage issues. Within my first month of using MWeb fibre, I apparently used my cap (I have to take their word for it as I don't trust their logs) . They throttled me from 10Mb to 1.2Mb and now to 0.6Mb. Seriously! Being in IT I fully understand their fair usage policy but this is taking the p#$#. 1. Don't advertise Uncapped if the package it’s not. 2. Fair usage means half, half and half (10Mb, 5Mb and then 2.5Mb) not what you have implemented. Anyone looking for an uncapped fibre service provider, stay well clear of MWeb. That’s my personal view.

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Replies (1)
Mweb
Mweb's reply18 Sept 2017, 12:52
Official

Good day junglejohn

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed. We will arrange that a technical specialist contact you and explain how the product works.

Kind regards
MWEB Client Services