EB
Esther B

1 reviews | Active since Mar 2015

13 Mar 2015, 14:19

Mweb uncapped internet at R199 per month

Nowhere in their ad or in their terms and conditions does it say that you can only use 70gig per 30 days otherwise your internet availability will be slowed down when I phoned to complain that my internet is slow for a few days 2 of their agents told me that is policy to slow down the internet if you use more than 70 gig in 30 days the sales person even went so far as to state that he mentiones this condition to prospective clients if I know of this condition I would have done more research and would have looked at other internet providers One of MWeb's managers emailed me and after various mails even she suggested an upgrade to a more expensive package. This makes me believe that MWeb intentionally does not mentioned this condition of 70 gig as expressed during the conversation to get you signed up with them for 6 months and then during the contract period break the contract by not giving you the service you signed up for and they are willing to break the contract again by offering an upgrade before the first expired.<br> Please look into this

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Replies (1)
Mweb
Mweb's reply13 Mar 2015, 15:47
Official
Hello Esther22,

Thank you for taking the time to bring this matter to our attention.

We would like to apologise sincerely for your frustration you have experienced.

As per your discussion with our Customer service consultant this matter has now been addressed.

Should you have any further queries, please do not hesitate to contact us.

Kind regards
MWEB Client Services