MWEB - unbelievable!!!!!!!

One star is more than what it deserves. I notified MWEB on the 4th of October 2020 that we will be moving from one property to another. First they misread my query as a cancellation and not a move. That went on until the 19th of October 2020 - no response after that. I followed up again on the 2nd of November 2020 assuming they would've done something by now and yet again, nothing was done. On the 11th of November 2020, I finally received an email advising that there is another ISP still active etc. etc. after which I responded saying that I know about this and that it needs to be moved to my name. Roshaan gave me some or other story about asking for a VT number in order to notify Vumatel etc. I didn't have contact with the previous owner and advised accordingly. Roshaan or MWEB just didn't bother to respond after the 11th of November up until today, 20th of November after numerous calls and extremely unhelpful staff. When I spoke with the team telephonically, they wouldn't give me a chance to speak, only speaking when I start speaking and not listening to what I had to say. Not only have I not been able to use my fibre from the 14th of November, MWEB just wants to get the money and not be bothered about service OR helping.