MWEB UNACCEPTABLE SERVICE

Moved to Jhb in December 2018. Signed up with Mweb on around the 10th of December 2018 for uncapped fibre. Still no fibre as at the 13th February 2019. Have phoned MWEB on >10 times. Always being escalated but "cannot indicate turnaround" time because they have no influence over their service providers. Mweb then sold me an LTE 200GB contract for R+-899 pm (Paid R1500 for the router as well).. Worked for a week but now there is a problem with the 4G provider's (Cell C)tower. Mweb cannot guarantee turnaround time again. Could be weeks or months before the problem is resolved. Felling left high and dry from MWEB, who don't seem to care except to always politely "escalate" the problem with reference numbers. Promises of call backs never materializes. I Work from home. MWEB is ****ing my productivity and livelihood.