Mweb unable to assist, terrible customer service.

Being a Mweb subscriber, you have to log queries with them in regards to fibre issues and so on, Which I did on Sunday already.

Today is Wednesday and everyday so far I had to phone in and hold the line for about 15-20min just to find out they will escalate the matter.

No one can come back to me as to what's happening. I am so frustrated with your customer service and not to mention Vumatels.

I want my query resolved as a matter of urgency, as I am the paying customer of your services I request feedback as to this situation.

I understand the part where you have to escalate matters further but it seems like there is just no emergency to this situation I am facing. No one even bats an eye for a customer. Terrible customer service.