RS
Richard Seton-Rogers
1 reviews | Active since Feb 2011
25 Mar 2026, 16:00
MWEB = Truly horrible service
Mweb has a truly horrible client experience. I initiated and signed a fibre line provision 3 weeks ago (into a home that had an existing fibre line already installed) and still have no service. I am now being told I need to wait anothe 2 weeks for my line to be provisioned due to another ISP not releasing a line. Regardless of ISP<>ISP contracts this should not impact the end client. MWEB are unfill to find a solution and expect me to just wait...
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Mweb's replyOfficial
25 Mar 2026, 16:06Hi Richard, Thank you for sharing this. We understand how frustrating it is to be waiting this long for activation, especially when there is already an existing fibre line installed at the property. From what you’ve described, the delay is due to the line still being linked to another ISP. Until that release is completed on the network, provisioning cannot be finalised. While this falls outside of Mweb’s direct control, we recognise the impact it has on your experience and the inconvenience of the extended wait.
We are monitoring the progress of the line release so that activation can proceed as soon as it becomes available. Kind regards,
The Mweb Team
We are monitoring the progress of the line release so that activation can proceed as soon as it becomes available. Kind regards,
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 16:06
Official
Hi Richard, Thank you for sharing this. We understand how frustrating it is to be waiting this long for activation, especially when there is already an existing fibre line installed at the property. From what you’ve described, the delay is due to the line still being linked to another ISP. Until that release is completed on the network, provisioning cannot be finalised. While this falls outside of Mweb’s direct control, we recognise the impact it has on your experience and the inconvenience of the extended wait.
We are monitoring the progress of the line release so that activation can proceed as soon as it becomes available. Kind regards,
The Mweb Team
We are monitoring the progress of the line release so that activation can proceed as soon as it becomes available. Kind regards,
The Mweb Team
Best regards,