Mweb truly a 2nd rate company

Today 26 December I wanted to give Mweb one months notice (as advised by Mweb) to cancel my account, as i have entered into a Vodacom lte router contract. The Mweb site says they are open Mondays to Fridays 0*** and does not exclude today the 26th. Yet every time i connected telephonically - the voice answering system leads you thru a host of repertoires - press 1 - press this press that - and after you have wasted your cellphone money for about 2 min s - then phone cuts off So my only conclusion is that they are not working today 26th So Ok, I thought i would email them - but when you click "contact us" it puts you to a question answer page - which cant even answer "how do I close my account?"- just a set of phone numbers which are not answered This is a typical Mweb phone contact experience as i have experienced over the last 20 or so years On the contrary my phone call to Vodacom today (as i was having a problem connecting my Vodacom router to my phone) was answered within 15secs by a very informative and helpful lady - and my problem was resolved and also confirmed immediately on email. Mweb is a 2nd rate company - customer service always an issue and it is with a sigh of relief that after and when i finally get hold of them - that i will NEVER have to do any business with them again. I am certain that I am not the only Mweb customer experiencing these issues of their poor customer service and poor rate packages and poor contactability Do yourself a favor - dump Mweb - just as they dump you the customer - and move to a better customer service provider - I chose Vodacom and if my experience today is anything to go buy - i will save myself a lot of frustration and money