JE
Jacques E
1 reviews | Active since Nov 2014
26 Dec 2015, 20:29
MWEB treating their customers like children!!!
Ok so I have been a loyal MWEB customer for a number of years. Paid ontime had some issues as you do with technology but always to a high standard. My family and me go away for 2 weeks from the 4th December to 19th December. In that period my brother looks after the house and goes a bit ape on the internet with a spend of 105GB. Now let me explain I have the so called 4MB \UNCAPPED"(Which by the way is CAPPED) and my brother knows this thinking all is ok.<br> <br> To my dismay we arrive back on the 19th December and notice the speed is extremely slow. Do a few tests"
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Replies (1)Mweb's replyOfficial
28 Dec 2015, 09:32Hello ERASSIE1980,
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our customer service representative, this matter has now been addressed.
As we tried to explain before you dropped the call, our cancellations team will be in contact with you to process your request.
We will remain in contact with you until this matter is resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our customer service representative, this matter has now been addressed.
As we tried to explain before you dropped the call, our cancellations team will be in contact with you to process your request.
We will remain in contact with you until this matter is resolved.
Kind regards
MWEB Client Services
Mweb's reply28 Dec 2015, 09:32
Official
Hello ERASSIE1980,
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our customer service representative, this matter has now been addressed.
As we tried to explain before you dropped the call, our cancellations team will be in contact with you to process your request.
We will remain in contact with you until this matter is resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our customer service representative, this matter has now been addressed.
As we tried to explain before you dropped the call, our cancellations team will be in contact with you to process your request.
We will remain in contact with you until this matter is resolved.
Kind regards
MWEB Client Services
