DB
Dave B
1 reviews | Active since Jun 2023
11 Jun 2026, 18:24
Mweb - Totally useless at service to customers
Have had their email since 2022, however this week have been unable to log on as their connection button continually shows a red circle with a line through it. Have tried their Chat Line totally useless, also left message on their number on the Website, NO REPLY. They are completely useless at customer service, others in our complex have the same problem. Can anybody give us a solution ?
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Mweb's replyOfficial
12 Jun 2026, 08:31Hi Dave, Being unable to access your email after it has been working reliably since 2022 is understandably concerning, especially when multiple attempts to get assistance through chat and voicemail have not resulted in a response. The fact that other residents in your complex are experiencing the same issue suggests there may be a broader service-related problem rather than an issue specific to your email account.To help us determine what may be causing the connection error, could you please let us know whether you're accessing your email through the Mweb Webmail platform, Outlook, a mobile mail app, or another email client? If possible, also confirm the exact error message you're seeing when the red connection indicator appears.If you're still experiencing the issue, please let us know and we'll gladly assist with further troubleshooting to help get you connected again.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 08:31
Official
Hi Dave, Being unable to access your email after it has been working reliably since 2022 is understandably concerning, especially when multiple attempts to get assistance through chat and voicemail have not resulted in a response. The fact that other residents in your complex are experiencing the same issue suggests there may be a broader service-related problem rather than an issue specific to your email account.To help us determine what may be causing the connection error, could you please let us know whether you're accessing your email through the Mweb Webmail platform, Outlook, a mobile mail app, or another email client? If possible, also confirm the exact error message you're seeing when the red connection indicator appears.If you're still experiencing the issue, please let us know and we'll gladly assist with further troubleshooting to help get you connected again.Kind regards,
The Mweb Team
The Mweb Team