MWeb total lack of technical support

Around 45 days ago MWeb had a connectivity issue that affected many areas. Since then I cannot send/receive emails on my two cellphones. I had to remove the account and now I cannot even reload my email onto either of my phones. I called MWEb tech dept some 10-15 times. Generally I had to wait long for an answer, once 1hr and 33 min. No technician so far managed to assist me and rectify the problem that MWeb created. They keep "elevating" the problem, but no solution. Every time I asked for someone senior to call me back. Only once I got a call back from a supposedly more advanced person. However she also told me that she needs to elevate the issue as she cannot find a solution. 45 days without being able to get my emails on my phones and not one tech at MWeb can help?? What type of service is this? I also wrote letters to MWeb, no answer or acknowledgment. Being now abroad, I cannot get calls to my cell, but I gave MWeb my Jhb number that is transferred to me (no cost to MWeb). Even then, no show of customer support. I am desperate, as I use my mail for private and business purposes.