MWEB took me for a ride

Mweb has really been taking some of its clients for a ride with their **** LTE deals. I signed up for the R349 LTE deal in August 2018 which included a free router. Everything worked fine until early December 2018 when all of a sudden I had no LTE anymore just 3G(which doesn't connect to the internet as well).

I phoned the technical department several times and went through a lot of steps to determine whether its a router problem or sim....well its neither cause when I brought the router to my workplace I had perfect connection. I since came across an article on www.mybroadband.co.za (CELL C FIXED LTE users left without coverage following ISPs using the map) which corresponds exactly with what I have been experiencing.

Phoning MWEB with regards to this article this morning left me so frustrated I can scream cause they still refusing to acknowledge that they took me for a ride and still stand by the point that if I had coverage then I should still have it now WHICH I DONT!!!! They are deducting my account for data that I have not used and cant use. They constantly escalating the matter and no one is getting back to me. Even their cancellation department is not responding to me.

By the way I have tested to see if other sims from other networks are working in the router and MTN and Telkom were working perfectly so its an issue with MWEB who sold me something that wasn't true.

I AM ****ED!!!! MWEB is ****