Mweb together with Vumatel do not care about their customers

I logged a case with Mweb about my internet not working MWB ********** on 29 October, which is 19 days ago. It is still not resolved. I have called them countless number of times and they never have an update for me. They've already sent me an invoice for the next payment that I have to make, but they are not giving me internet. Right now, I don't even know what to do, or who to call. Im just stuck with no internet but paying for the service.