MWEB threatening ITC listing for services not rendered by them!

MWEB is billing me for services not rendered and threatening to list me with the credit bureau.

In August 2019, there was a network outage on my ADSL Line (10Mbps ADSL Line Rental). I reported the fault to MWEB who then said they rely on Telkom, so the problem should be reported to them. I logged several cases with Telkom only to be told that power cables were ****** in my area and they would not be replaced.

During this time there was absolutely no internet service (from mid August) and there was nothing that could be done about it from MWEB. Which means that they could not provide me with the service I was paying for.

Telkom further advised me to cancel my ADSL line with MWEB as they would be phasing out ADSL in the near future, and moving to LTE/Fibre.

I cancelled my contract with MWEB on 06/09/2019. There was still no internet service at this stage. I received confirmation of the cancellation request via email and was told that a consultant would contact me. No has ever contacted me to this day.

I was also told that the cancellation would be effective as of 01/11/2019 which meant that I would be billed for both October and November. This is ridiculous! Why am I meant to pay for months where no service was being provided by MWEB?

I should have been allowed to immediately cancel this month to month contract with MWEB the moment it was established that neither they nor Telkom would be able to resolve the issue with the ADSL Line.

Now I'm being harassed by MWEB's legal team, and threatened with listing with the ITC, to pay to cancel a month to month contract which MWEB was in breach of because they were not providing a service? This legal team sent me an email, no official letter on a company letterhead, and his email was riddled with incorrect information (they did not acknowledge that my account with MWEB has been canceled, they claimed the contract was 12/24 months when it was actually month to month).

I have logged a complaint several times with MWEB and to this day I have not received a reference number, which I need to escalate the query to the Ombudsman.

Absolutely pathetic service and bullying from MWEB!!!!