MWEB, THINK TWICE BEFORE YOU CHANGE ISP

I placed an order with Mweb in June 24 for a internet fibre package, to replace my existing supplier due to cost, on the understanding i would have no break in connectivity during the change over. i was messed around by my supplier, they wouldn`t release the Open Serve line until 31/08/2024, i received a text message mid August from Mweb saying my old ISP had not released the line, i rep**** back telling Mweb the line would only be released 31/08/2024, simple, that is if you read the answered text message. Comes the end of August and i hear nothing, so fool me assumes everything is on track, so 01/09/2024 early morning i go on Mweb App, orders pending, great it says order complete, so again fool me assumes Mweb have taken control of the line. Wrong comes 06/09/2024 and shock horror i have no connectivity whatsoever, so now i have to contact Mweb to find out what the problem is, answer`s, Mweb we don`t have access to the line (this is because you don`t read the replies to your text messages), so now go back to what their App is telling me order complete, but no it isn`t, now i get a text message, Mweb Fibre infrastructure provider will contact you within 5 to 10 days, how absolutely frustrating to receive that information. I`ve got all the hardware in place, i don`t need another installation, you just have to get Open Serve to reconnect me, but under Mweb as the ISP. NOT A VERY GOOD START TO THIS RELATIONSHIP, BASED ON THIS I WOULDN`T RECOMMEND MWEB AS A ISP