KM
Kristo M
1 reviews | Active since Jul 2025
05 May 2026, 15:11
MWeb the worst supplier ever
If I could give a zero, I would. The worst client service ever. Phoned yesterday for technical support, held on for 27min, only message - "you are no1 in the que" Tried again today on number listed on www, = number does not exist. Tried the online chat bot ... after an hour no reply. Phoned the sales number, picked up in 10 seconds but they could not put me through to support. Tried the online chat again ... was contacted after 2 hours 15min later ... after an hour consultant still could not assist with the issue. Had to refer me to an email "specialist" When will they contact me tomorrow 17:30. In 26 hours from now. Useless beyond compare. I have screenshots of all the above.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
05 May 2026, 15:26Hi Kristo,
We understand how upsetting and exhausting this experience has been, especially after spending so much time trying to reach support, receiving inconsistent assistance, and being left without clear resolution. This is not the experience we want for our clients, and we recognise the frustration and inconvenience this has caused.
We’ve reviewed the error you’re encountering and can confirm that the message “Server returned: 550 5.7.1 [ESA] Sender blocked” indicates that the mailbox has likely been compromised. To secure the account and restore email functionality, please follow the steps below carefully:
Step 1: Change your email password
Log into https://my.mweb.co.za/
Select My Email Accounts
Click Settings next to the affected email address
Select Access Details
Change the password under Password
Click Save
Step 2: Check for and remove any rules or filters
Log into https://www.mweb.co.za/webmail
Select More at the top
Click Settings
Select Content Filtering on the left
Delete any filters listed
Once these steps are completed, please allow at least an hour for the system to update and register the changes before testing email sending again.
Your feedback regarding long wait times, dropped interactions, and the overall support experience will be shared with our Service Quality Team for review and improvement, as this level of service is not acceptable.
If you still require assistance after completing the steps above, please send us a direct message on Hello Peter with a brief update, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
We understand how upsetting and exhausting this experience has been, especially after spending so much time trying to reach support, receiving inconsistent assistance, and being left without clear resolution. This is not the experience we want for our clients, and we recognise the frustration and inconvenience this has caused.
We’ve reviewed the error you’re encountering and can confirm that the message “Server returned: 550 5.7.1 [ESA] Sender blocked” indicates that the mailbox has likely been compromised. To secure the account and restore email functionality, please follow the steps below carefully:
Step 1: Change your email password
Log into https://my.mweb.co.za/
Select My Email Accounts
Click Settings next to the affected email address
Select Access Details
Change the password under Password
Click Save
Step 2: Check for and remove any rules or filters
Log into https://www.mweb.co.za/webmail
Select More at the top
Click Settings
Select Content Filtering on the left
Delete any filters listed
Once these steps are completed, please allow at least an hour for the system to update and register the changes before testing email sending again.
Your feedback regarding long wait times, dropped interactions, and the overall support experience will be shared with our Service Quality Team for review and improvement, as this level of service is not acceptable.
If you still require assistance after completing the steps above, please send us a direct message on Hello Peter with a brief update, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
Best regards,
Mweb's reply05 May 2026, 15:26
Official
Hi Kristo,
We understand how upsetting and exhausting this experience has been, especially after spending so much time trying to reach support, receiving inconsistent assistance, and being left without clear resolution. This is not the experience we want for our clients, and we recognise the frustration and inconvenience this has caused.
We’ve reviewed the error you’re encountering and can confirm that the message “Server returned: 550 5.7.1 [ESA] Sender blocked” indicates that the mailbox has likely been compromised. To secure the account and restore email functionality, please follow the steps below carefully:
Step 1: Change your email password
Log into https://my.mweb.co.za/
Select My Email Accounts
Click Settings next to the affected email address
Select Access Details
Change the password under Password
Click Save
Step 2: Check for and remove any rules or filters
Log into https://www.mweb.co.za/webmail
Select More at the top
Click Settings
Select Content Filtering on the left
Delete any filters listed
Once these steps are completed, please allow at least an hour for the system to update and register the changes before testing email sending again.
Your feedback regarding long wait times, dropped interactions, and the overall support experience will be shared with our Service Quality Team for review and improvement, as this level of service is not acceptable.
If you still require assistance after completing the steps above, please send us a direct message on Hello Peter with a brief update, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
We understand how upsetting and exhausting this experience has been, especially after spending so much time trying to reach support, receiving inconsistent assistance, and being left without clear resolution. This is not the experience we want for our clients, and we recognise the frustration and inconvenience this has caused.
We’ve reviewed the error you’re encountering and can confirm that the message “Server returned: 550 5.7.1 [ESA] Sender blocked” indicates that the mailbox has likely been compromised. To secure the account and restore email functionality, please follow the steps below carefully:
Step 1: Change your email password
Log into https://my.mweb.co.za/
Select My Email Accounts
Click Settings next to the affected email address
Select Access Details
Change the password under Password
Click Save
Step 2: Check for and remove any rules or filters
Log into https://www.mweb.co.za/webmail
Select More at the top
Click Settings
Select Content Filtering on the left
Delete any filters listed
Once these steps are completed, please allow at least an hour for the system to update and register the changes before testing email sending again.
Your feedback regarding long wait times, dropped interactions, and the overall support experience will be shared with our Service Quality Team for review and improvement, as this level of service is not acceptable.
If you still require assistance after completing the steps above, please send us a direct message on Hello Peter with a brief update, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
05 May 2026, 15:27Hi Kristo,
We understand how upsetting and exhausting this experience has been, especially after spending so much time trying to reach support, receiving inconsistent assistance, and being left without clear resolution. This is not the experience we want for our clients, and we recognise the frustration and inconvenience this has caused.
We’ve reviewed the error you’re encountering and can confirm that the message “Server returned: 550 5.7.1 [ESA] Sender blocked” indicates that the mailbox has likely been compromised. To secure the account and restore email functionality, please follow the steps below carefully:
Step 1: Change your email password
Log into https://my.mweb.co.za/
Select My Email Accounts
Click Settings next to the affected email address
Select Access Details
Change the password under Password
Click Save
Step 2: Check for and remove any rules or filters
Log into https://www.mweb.co.za/webmail
Select More at the top
Click Settings
Select Content Filtering on the left
Delete any filters listed
Once these steps are completed, please allow at least an hour for the system to update and register the changes before testing email sending again.
Your feedback regarding long wait times, dropped interactions, and the overall support experience will be shared with our Service Quality Team for review and improvement, as this level of service is not acceptable.
If you still require assistance after completing the steps above, please send us a direct message on Hello Peter with a brief update, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
We understand how upsetting and exhausting this experience has been, especially after spending so much time trying to reach support, receiving inconsistent assistance, and being left without clear resolution. This is not the experience we want for our clients, and we recognise the frustration and inconvenience this has caused.
We’ve reviewed the error you’re encountering and can confirm that the message “Server returned: 550 5.7.1 [ESA] Sender blocked” indicates that the mailbox has likely been compromised. To secure the account and restore email functionality, please follow the steps below carefully:
Step 1: Change your email password
Log into https://my.mweb.co.za/
Select My Email Accounts
Click Settings next to the affected email address
Select Access Details
Change the password under Password
Click Save
Step 2: Check for and remove any rules or filters
Log into https://www.mweb.co.za/webmail
Select More at the top
Click Settings
Select Content Filtering on the left
Delete any filters listed
Once these steps are completed, please allow at least an hour for the system to update and register the changes before testing email sending again.
Your feedback regarding long wait times, dropped interactions, and the overall support experience will be shared with our Service Quality Team for review and improvement, as this level of service is not acceptable.
If you still require assistance after completing the steps above, please send us a direct message on Hello Peter with a brief update, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
Best regards,
Mweb's reply05 May 2026, 15:27
Official
Hi Kristo,
We understand how upsetting and exhausting this experience has been, especially after spending so much time trying to reach support, receiving inconsistent assistance, and being left without clear resolution. This is not the experience we want for our clients, and we recognise the frustration and inconvenience this has caused.
We’ve reviewed the error you’re encountering and can confirm that the message “Server returned: 550 5.7.1 [ESA] Sender blocked” indicates that the mailbox has likely been compromised. To secure the account and restore email functionality, please follow the steps below carefully:
Step 1: Change your email password
Log into https://my.mweb.co.za/
Select My Email Accounts
Click Settings next to the affected email address
Select Access Details
Change the password under Password
Click Save
Step 2: Check for and remove any rules or filters
Log into https://www.mweb.co.za/webmail
Select More at the top
Click Settings
Select Content Filtering on the left
Delete any filters listed
Once these steps are completed, please allow at least an hour for the system to update and register the changes before testing email sending again.
Your feedback regarding long wait times, dropped interactions, and the overall support experience will be shared with our Service Quality Team for review and improvement, as this level of service is not acceptable.
If you still require assistance after completing the steps above, please send us a direct message on Hello Peter with a brief update, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
We understand how upsetting and exhausting this experience has been, especially after spending so much time trying to reach support, receiving inconsistent assistance, and being left without clear resolution. This is not the experience we want for our clients, and we recognise the frustration and inconvenience this has caused.
We’ve reviewed the error you’re encountering and can confirm that the message “Server returned: 550 5.7.1 [ESA] Sender blocked” indicates that the mailbox has likely been compromised. To secure the account and restore email functionality, please follow the steps below carefully:
Step 1: Change your email password
Log into https://my.mweb.co.za/
Select My Email Accounts
Click Settings next to the affected email address
Select Access Details
Change the password under Password
Click Save
Step 2: Check for and remove any rules or filters
Log into https://www.mweb.co.za/webmail
Select More at the top
Click Settings
Select Content Filtering on the left
Delete any filters listed
Once these steps are completed, please allow at least an hour for the system to update and register the changes before testing email sending again.
Your feedback regarding long wait times, dropped interactions, and the overall support experience will be shared with our Service Quality Team for review and improvement, as this level of service is not acceptable.
If you still require assistance after completing the steps above, please send us a direct message on Hello Peter with a brief update, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
Best regards,