Mweb, the worst ISP in South Africa

My Mweb query reference numbers as follows: MWB***3 MWB***9

On 20 Feb 2023 I logged a query (MWB***3) on the Mweb app, stating that the fibre connection had not been working for a week. Mind you a few days prior to logging the query on the app I had called the help desk, waited more than 30 minutes before I was able to speak to a service agent. I was told that the issue would be sorted and that next time I should just make use of the app.

Query MWB***3 was subsequently closed without Mweb reaching out to confirm that their routine solution had worked.

I objected to the closure of query MWB***3 as the problem had not been solved. No contact from anyone within Mweb and I instead had to call back, query MWB***9.

It is now 3 weeks without the fibre connection, which is required for work and Mweb is either too attend to my query or most likely just don't give a damn.

If I could give a rating of zero stars I would. If you are in search of an ISP please try any ISP, other than Mweb, I doubt that a worse ISP exists within South Africa.

To the customer service department, either sort out my internet connection by Monday 6 March 2023 or let's part ways and I'll search for another ISP. I will be reversing the last debit order as I can't be charged for a service that I am not receiving.