Mweb - The WORST ISP I have ever dealt with...

So this is my experience so far with Mweb Fibre. I recently moved house and needed a fibre line installed, I decided to go with Mweb since their monthly rate was competitive and offered an un-throttled connection.

The application was done on 13 February 2021, Openserve then called me to book a fibre line, installation which they booked and completed on 22 February 2021.

Both the Openservce installer and Mweb consultants assured me that the line would be activated within 24 - 48 hours... the modem was delivered on 25 February 2021 but I have still not received my login details or any information about my line being activated so essentially the modem is useless.

I've logged multiple queries since last week with Mweb to no avail and it seems like their customer care and technical staff are unable to rectify the issue, apparently they messed up the "B number". From what I gather it is used to link the Mweb account to the Openserve fibre infrastructure.

I've used multiple ISP's in the past, even unheard of brands like "Infogro" and I've never had to deal with anything close to the *********** service delivered by Mweb team. For a company that's been around for so long they really have a pathetic customer service division and work ethic overall.

Mweb if you genuinely value your customers and don't want to be the next Celll C then you guys have to wake up and provide proper service.

My account details are: Order number: X*** Acc number: ***9 B number: B***

I'll be updating this review if / when I receive any feedback from Mweb regarding my account activation and / or their progress on rectifying the error they made regarding the "B number".