GC
GEORGE C
1 reviews | Active since Jun 2026
01 Jun 2026, 16:44
MWEB: The Worst ISP Experience I’ve Ever Had — Avoid at All Costs
MWEB: The Worst ISP Experience I’ve Ever Had — Avoid at All CostsBelow MWEB Disconnected Me Immediately, **** to the Fibre Provider, and Left Me Without Internet — Shocking Service
I am posting this review to warn other consumers about my experience with MWEB, which has been nothing short of appalling. My rights as a paying customer have been ignored, dismissed, and outright trampled.
For months, every time my fibre line had an issue, MWeb made me prove the fault. Endless tests, repeated scripts, and no accountability. Instead of investigating, they pushed everything back onto the customer. Support was almost impossible to reach — response times of up to two days were common, even for urgent connectivity problems.
But the real disaster began when I cancelled my service.
I cancelled my fibre subscription effective 31 May 2026. MWEB immediately disconnected me — no grace period, no confirmation, no transition support.
Yet they informed TTConnect that my deactivation date was 28 June 2026.
This means: - MWeb cut my service off instantly - But told the fibre provider I was still active for another month - Which blocks my new ISP from activating my line - And leaves me completely without internet - With no way to reach MWeb to fix the mess they created
This is not a small administrative error — it is a serious breach of consumer rights. I am disconnected, unable to migrate, and unable to get help. MWeb caused the problem, and now they are unreachable to resolve it.
No customer should ever be treated like this.
MWEB has shown: - No accountability - No urgency - No respect for customers - No functional support - No understanding of the impact of their actions
I am now stuck without internet because of their incorrect information and their refusal to respond. This is unacceptable for any ISP, let alone one that claims to be reputable.
I strongly advise anyone considering MWeb to stay far away. If you are already a customer, monitor everything closely — especially cancellations and fibre migrations — because their internal processes are clearly broken.
MWEB has failed me completely, and I would not recommend them to anyone.
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Replies (11)0
Replies (11)
Mweb's replyOfficial
01 Jun 2026, 16:55Hi George,
We understand how frustrating and disruptive this experience has been, particularly around your cancellation and the resulting loss of connectivity. This is not the experience we want for our clients, and we acknowledge the impact this has had on your ability to move to another provider.
We can confirm that the team handling line releases has submitted a request for an immediate release of your fibre line to the network provider under ticket reference MWB***8. This has been raised with urgency so that the incorrect deactivation timeline can be corrected and your line made available for migration as soon as possible. As soon as confirmation is received from the network provider, you will be updated directly with the outcome.
We remain focused on getting this resolved so your service can be restored through your new provider without further delays, and ensuring this process is handled correctly going forward.
Kind regards,
Mweb Team
We understand how frustrating and disruptive this experience has been, particularly around your cancellation and the resulting loss of connectivity. This is not the experience we want for our clients, and we acknowledge the impact this has had on your ability to move to another provider.
We can confirm that the team handling line releases has submitted a request for an immediate release of your fibre line to the network provider under ticket reference MWB***8. This has been raised with urgency so that the incorrect deactivation timeline can be corrected and your line made available for migration as soon as possible. As soon as confirmation is received from the network provider, you will be updated directly with the outcome.
We remain focused on getting this resolved so your service can be restored through your new provider without further delays, and ensuring this process is handled correctly going forward.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 16:55
Official
Hi George,
We understand how frustrating and disruptive this experience has been, particularly around your cancellation and the resulting loss of connectivity. This is not the experience we want for our clients, and we acknowledge the impact this has had on your ability to move to another provider.
We can confirm that the team handling line releases has submitted a request for an immediate release of your fibre line to the network provider under ticket reference MWB***8. This has been raised with urgency so that the incorrect deactivation timeline can be corrected and your line made available for migration as soon as possible. As soon as confirmation is received from the network provider, you will be updated directly with the outcome.
We remain focused on getting this resolved so your service can be restored through your new provider without further delays, and ensuring this process is handled correctly going forward.
Kind regards,
Mweb Team
We understand how frustrating and disruptive this experience has been, particularly around your cancellation and the resulting loss of connectivity. This is not the experience we want for our clients, and we acknowledge the impact this has had on your ability to move to another provider.
We can confirm that the team handling line releases has submitted a request for an immediate release of your fibre line to the network provider under ticket reference MWB***8. This has been raised with urgency so that the incorrect deactivation timeline can be corrected and your line made available for migration as soon as possible. As soon as confirmation is received from the network provider, you will be updated directly with the outcome.
We remain focused on getting this resolved so your service can be restored through your new provider without further delays, and ensuring this process is handled correctly going forward.
Kind regards,
Mweb Team
GC
GEORGE C's updateReviewer Update
01 Jun 2026, 17:18Thank you for your prompt reply.
However, actions speak far louder than words.Under the circumstances, the very least MWeb should be doing right now is calling both me and TTConnect directly and taking immediate corrective action. An apology does not restore my service - decisive intervention does.I expect MWeb to resolve the incorrect deactivation date today, not at some vague future point.
However, actions speak far louder than words.Under the circumstances, the very least MWeb should be doing right now is calling both me and TTConnect directly and taking immediate corrective action. An apology does not restore my service - decisive intervention does.I expect MWeb to resolve the incorrect deactivation date today, not at some vague future point.
GC
GEORGE C's update01 Jun 2026, 17:18
Reviewer Update
Thank you for your prompt reply.
However, actions speak far louder than words.Under the circumstances, the very least MWeb should be doing right now is calling both me and TTConnect directly and taking immediate corrective action. An apology does not restore my service - decisive intervention does.I expect MWeb to resolve the incorrect deactivation date today, not at some vague future point.
However, actions speak far louder than words.Under the circumstances, the very least MWeb should be doing right now is calling both me and TTConnect directly and taking immediate corrective action. An apology does not restore my service - decisive intervention does.I expect MWeb to resolve the incorrect deactivation date today, not at some vague future point.
GC
GEORGE C's updateReviewer Update
02 Jun 2026, 10:33 MWEB’s Promises vs Reality - Still No Resolution
This is a follow‑up to my original complaint, because the situation with MWeb has not been resolved - despite their public reply claiming urgent action.
After MWeb responded on HelloPeter on 1 June 2026 at 16:55, assuring me that the line release had been submitted “with urgency” and that the incorrect deactivation date would be corrected immediately, I took further steps to ensure progress.
To avoid any misunderstanding, I initiated a chat via the MWeb app at 15:30. Only 3½ hours later did an agent finally respond, telling me that the deactivation issue had been “resolved”. However, they did not confirm whether TTConnect had actually been notified - the one step that truly matters.
This morning, I contacted TTConnect directly.
They informed me that they have not received any confirmation from MWeb. Nothing. No update. No correction. No release request.
Which means I am still stuck in limbo, unable to migrate, unable to get connected, and still dealing with the consequences of MWeb’s incorrect information.
So once again, MWeb’s promises appear to be hollow. They say the right things publicly, but the actual work - the part that affects the customer - simply isn’t being done.
At this point, I am left with no choice but to consider escalating this matter to the Consumer Council. My rights as a consumer have been repeatedly ignored, and the ongoing delays are entirely due to MWeb’s failure to communicate correctly with the fiber provider.
I will continue to update this review until the matter is genuinely resolved - not just acknowledged with words, but fixed with action
This is a follow‑up to my original complaint, because the situation with MWeb has not been resolved - despite their public reply claiming urgent action.
After MWeb responded on HelloPeter on 1 June 2026 at 16:55, assuring me that the line release had been submitted “with urgency” and that the incorrect deactivation date would be corrected immediately, I took further steps to ensure progress.
To avoid any misunderstanding, I initiated a chat via the MWeb app at 15:30. Only 3½ hours later did an agent finally respond, telling me that the deactivation issue had been “resolved”. However, they did not confirm whether TTConnect had actually been notified - the one step that truly matters.
This morning, I contacted TTConnect directly.
They informed me that they have not received any confirmation from MWeb. Nothing. No update. No correction. No release request.
Which means I am still stuck in limbo, unable to migrate, unable to get connected, and still dealing with the consequences of MWeb’s incorrect information.
So once again, MWeb’s promises appear to be hollow. They say the right things publicly, but the actual work - the part that affects the customer - simply isn’t being done.
At this point, I am left with no choice but to consider escalating this matter to the Consumer Council. My rights as a consumer have been repeatedly ignored, and the ongoing delays are entirely due to MWeb’s failure to communicate correctly with the fiber provider.
I will continue to update this review until the matter is genuinely resolved - not just acknowledged with words, but fixed with action
GC
GEORGE C's update02 Jun 2026, 10:33
Reviewer Update
MWEB’s Promises vs Reality - Still No Resolution
This is a follow‑up to my original complaint, because the situation with MWeb has not been resolved - despite their public reply claiming urgent action.
After MWeb responded on HelloPeter on 1 June 2026 at 16:55, assuring me that the line release had been submitted “with urgency” and that the incorrect deactivation date would be corrected immediately, I took further steps to ensure progress.
To avoid any misunderstanding, I initiated a chat via the MWeb app at 15:30. Only 3½ hours later did an agent finally respond, telling me that the deactivation issue had been “resolved”. However, they did not confirm whether TTConnect had actually been notified - the one step that truly matters.
This morning, I contacted TTConnect directly.
They informed me that they have not received any confirmation from MWeb. Nothing. No update. No correction. No release request.
Which means I am still stuck in limbo, unable to migrate, unable to get connected, and still dealing with the consequences of MWeb’s incorrect information.
So once again, MWeb’s promises appear to be hollow. They say the right things publicly, but the actual work - the part that affects the customer - simply isn’t being done.
At this point, I am left with no choice but to consider escalating this matter to the Consumer Council. My rights as a consumer have been repeatedly ignored, and the ongoing delays are entirely due to MWeb’s failure to communicate correctly with the fiber provider.
I will continue to update this review until the matter is genuinely resolved - not just acknowledged with words, but fixed with action
This is a follow‑up to my original complaint, because the situation with MWeb has not been resolved - despite their public reply claiming urgent action.
After MWeb responded on HelloPeter on 1 June 2026 at 16:55, assuring me that the line release had been submitted “with urgency” and that the incorrect deactivation date would be corrected immediately, I took further steps to ensure progress.
To avoid any misunderstanding, I initiated a chat via the MWeb app at 15:30. Only 3½ hours later did an agent finally respond, telling me that the deactivation issue had been “resolved”. However, they did not confirm whether TTConnect had actually been notified - the one step that truly matters.
This morning, I contacted TTConnect directly.
They informed me that they have not received any confirmation from MWeb. Nothing. No update. No correction. No release request.
Which means I am still stuck in limbo, unable to migrate, unable to get connected, and still dealing with the consequences of MWeb’s incorrect information.
So once again, MWeb’s promises appear to be hollow. They say the right things publicly, but the actual work - the part that affects the customer - simply isn’t being done.
At this point, I am left with no choice but to consider escalating this matter to the Consumer Council. My rights as a consumer have been repeatedly ignored, and the ongoing delays are entirely due to MWeb’s failure to communicate correctly with the fiber provider.
I will continue to update this review until the matter is genuinely resolved - not just acknowledged with words, but fixed with action
Mweb's replyOfficial
02 Jun 2026, 11:43Hi George,
We can understand your frustration. From your perspective, despite receiving feedback that the line release issue was being addressed, there is still uncer*****y on whether the necessary confirmation has been completed with the fibre provider, which understandably leaves you feeling stuck and unable to move forward.We can confirm that this matter is currently in progress with our Retentions Team, who are actively engaging with the relevant parties to ensure the line release request is correctly processed and fully confirmed with the infrastructure provider.We do acknowledge your concerns regarding delays in communication and the gap between updates provided and confirmation received. The team is working to ensure alignment between all parties so that the correct status is reflected and the release can be completed without further delay.Once final confirmation is received from the provider, you will be updated accordingly.Kind regards,
The Mweb Team
We can understand your frustration. From your perspective, despite receiving feedback that the line release issue was being addressed, there is still uncer*****y on whether the necessary confirmation has been completed with the fibre provider, which understandably leaves you feeling stuck and unable to move forward.We can confirm that this matter is currently in progress with our Retentions Team, who are actively engaging with the relevant parties to ensure the line release request is correctly processed and fully confirmed with the infrastructure provider.We do acknowledge your concerns regarding delays in communication and the gap between updates provided and confirmation received. The team is working to ensure alignment between all parties so that the correct status is reflected and the release can be completed without further delay.Once final confirmation is received from the provider, you will be updated accordingly.Kind regards,
The Mweb Team
Mweb's reply02 Jun 2026, 11:43
Official
Hi George,
We can understand your frustration. From your perspective, despite receiving feedback that the line release issue was being addressed, there is still uncer*****y on whether the necessary confirmation has been completed with the fibre provider, which understandably leaves you feeling stuck and unable to move forward.We can confirm that this matter is currently in progress with our Retentions Team, who are actively engaging with the relevant parties to ensure the line release request is correctly processed and fully confirmed with the infrastructure provider.We do acknowledge your concerns regarding delays in communication and the gap between updates provided and confirmation received. The team is working to ensure alignment between all parties so that the correct status is reflected and the release can be completed without further delay.Once final confirmation is received from the provider, you will be updated accordingly.Kind regards,
The Mweb Team
We can understand your frustration. From your perspective, despite receiving feedback that the line release issue was being addressed, there is still uncer*****y on whether the necessary confirmation has been completed with the fibre provider, which understandably leaves you feeling stuck and unable to move forward.We can confirm that this matter is currently in progress with our Retentions Team, who are actively engaging with the relevant parties to ensure the line release request is correctly processed and fully confirmed with the infrastructure provider.We do acknowledge your concerns regarding delays in communication and the gap between updates provided and confirmation received. The team is working to ensure alignment between all parties so that the correct status is reflected and the release can be completed without further delay.Once final confirmation is received from the provider, you will be updated accordingly.Kind regards,
The Mweb Team
GC
GEORGE C's updateReviewer Update
03 Jun 2026, 15:58 Dear MWeb TeamAs this appears to be the only platform where I can receive a timely response from you, I urgently need clarification.Can you please confirm in writing whether MWeb has released my fibre line to TTConnect?TTConnect has informed me that they have not received any confirmation from MWeb regarding the release, which means they cannot proceed with activating my new service. This directly contradicts what MWeb has communicated to me.To resolve this, I require proof of the release notification sent to TTConnect - including the date, time, and reference - so that I can forward it to them immediately.I am once again stuck without service due to conflicting information, and I need this matter resolved without further delay.Kind regards,
George
George
GC
GEORGE C's update03 Jun 2026, 15:58
Reviewer Update
Dear MWeb TeamAs this appears to be the only platform where I can receive a timely response from you, I urgently need clarification.Can you please confirm in writing whether MWeb has released my fibre line to TTConnect?TTConnect has informed me that they have not received any confirmation from MWeb regarding the release, which means they cannot proceed with activating my new service. This directly contradicts what MWeb has communicated to me.To resolve this, I require proof of the release notification sent to TTConnect - including the date, time, and reference - so that I can forward it to them immediately.I am once again stuck without service due to conflicting information, and I need this matter resolved without further delay.Kind regards,
George
George
Mweb's replyOfficial
03 Jun 2026, 16:33Hi George,
Thank you for reaching out and for outlining your concern. We understand how important it is for your fibre line release to be confirmed without delays, especially when it directly affects your ability to activate service with another provider. Being faced with conflicting information in this situation can understandably be frustrating.
A request has been submitted to the team handling line releases to urgently verify the current status of your line with TTConnect. They have also been asked to provide formal confirmation and proof of the release, including the relevant details you’ve requested, as soon as this has been confirmed on their side.
Kind regards,
Mweb Team
Thank you for reaching out and for outlining your concern. We understand how important it is for your fibre line release to be confirmed without delays, especially when it directly affects your ability to activate service with another provider. Being faced with conflicting information in this situation can understandably be frustrating.
A request has been submitted to the team handling line releases to urgently verify the current status of your line with TTConnect. They have also been asked to provide formal confirmation and proof of the release, including the relevant details you’ve requested, as soon as this has been confirmed on their side.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 16:33
Official
Hi George,
Thank you for reaching out and for outlining your concern. We understand how important it is for your fibre line release to be confirmed without delays, especially when it directly affects your ability to activate service with another provider. Being faced with conflicting information in this situation can understandably be frustrating.
A request has been submitted to the team handling line releases to urgently verify the current status of your line with TTConnect. They have also been asked to provide formal confirmation and proof of the release, including the relevant details you’ve requested, as soon as this has been confirmed on their side.
Kind regards,
Mweb Team
Thank you for reaching out and for outlining your concern. We understand how important it is for your fibre line release to be confirmed without delays, especially when it directly affects your ability to activate service with another provider. Being faced with conflicting information in this situation can understandably be frustrating.
A request has been submitted to the team handling line releases to urgently verify the current status of your line with TTConnect. They have also been asked to provide formal confirmation and proof of the release, including the relevant details you’ve requested, as soon as this has been confirmed on their side.
Kind regards,
Mweb Team
GC
GEORGE C's updateReviewer Update
03 Jun 2026, 17:15 Irrefutable Proof That MWeb Submitted the Wrong Disconnection Date
Dear MWeb TeamI am now posting irrefutable proof that the ongoing delay is entirely due to MWeb submitting the wrong disconnection date to TTConnect.TTConnect has provided written confirmation showing that MWeb submitted 28 June 2026 as my disconnection date - despite:
This is not a misunderstanding.
This is a clear administrative error by MWeb, and it must be corrected immediately.I am attaching the two pieces of proof:
All my rights remain strictly reserved. George
Dear MWeb TeamI am now posting irrefutable proof that the ongoing delay is entirely due to MWeb submitting the wrong disconnection date to TTConnect.TTConnect has provided written confirmation showing that MWeb submitted 28 June 2026 as my disconnection date - despite:
- Your own SMS to me on 22 May 2026 confirming cancellation at the end of May
- Your agent Nicole’s confirmation that my discontinuation date was 31 May 2026
- My service being cut off at midnight on 31 May, proving that MWeb processed the cancellation on that date
This is not a misunderstanding.
This is a clear administrative error by MWeb, and it must be corrected immediately.I am attaching the two pieces of proof:
- TTConnect’s confirmation showing the incorrect date submitted by MWeb
- MWeb’s own cancellation confirmation showing the correct date (31 May 2026)
- Written confirmation that MWeb has corrected the disconnection date with TTConnect
- Proof of the updated release request (date, time, reference)
- Confirmation that TTConnect has acknowledged the corrected date
All my rights remain strictly reserved. George
GC
GEORGE C's update03 Jun 2026, 17:15
Reviewer Update
Irrefutable Proof That MWeb Submitted the Wrong Disconnection Date
Dear MWeb TeamI am now posting irrefutable proof that the ongoing delay is entirely due to MWeb submitting the wrong disconnection date to TTConnect.TTConnect has provided written confirmation showing that MWeb submitted 28 June 2026 as my disconnection date - despite:
This is not a misunderstanding.
This is a clear administrative error by MWeb, and it must be corrected immediately.I am attaching the two pieces of proof:
All my rights remain strictly reserved. George
Dear MWeb TeamI am now posting irrefutable proof that the ongoing delay is entirely due to MWeb submitting the wrong disconnection date to TTConnect.TTConnect has provided written confirmation showing that MWeb submitted 28 June 2026 as my disconnection date - despite:
- Your own SMS to me on 22 May 2026 confirming cancellation at the end of May
- Your agent Nicole’s confirmation that my discontinuation date was 31 May 2026
- My service being cut off at midnight on 31 May, proving that MWeb processed the cancellation on that date
This is not a misunderstanding.
This is a clear administrative error by MWeb, and it must be corrected immediately.I am attaching the two pieces of proof:
- TTConnect’s confirmation showing the incorrect date submitted by MWeb
- MWeb’s own cancellation confirmation showing the correct date (31 May 2026)
- Written confirmation that MWeb has corrected the disconnection date with TTConnect
- Proof of the updated release request (date, time, reference)
- Confirmation that TTConnect has acknowledged the corrected date
All my rights remain strictly reserved. George
GC
GEORGE C's updateReviewer Update
03 Jun 2026, 17:16GC
GEORGE C's update03 Jun 2026, 17:16
Reviewer Update
Mweb's replyOfficial
03 Jun 2026, 17:18Hi George,
We understand how frustrating this situation is, especially when an incorrect date submission is preventing your new provider from activating your service. This type of delay can be very disruptive, and it’s completely valid that you’re expecting a clear and immediate resolution.
The matter remains with the team handling line releases, who are currently reviewing the information and working with the network provider to confirm and correct the status. They have been requested to verify the disconnection date submitted and provide you with a formal update, including confirmation and supporting details as soon as this has been addressed.
We remain focused on ensuring the correction is processed and that you receive confirmation on the updated release status without further delay.
Kind regards,
Mweb Team
We understand how frustrating this situation is, especially when an incorrect date submission is preventing your new provider from activating your service. This type of delay can be very disruptive, and it’s completely valid that you’re expecting a clear and immediate resolution.
The matter remains with the team handling line releases, who are currently reviewing the information and working with the network provider to confirm and correct the status. They have been requested to verify the disconnection date submitted and provide you with a formal update, including confirmation and supporting details as soon as this has been addressed.
We remain focused on ensuring the correction is processed and that you receive confirmation on the updated release status without further delay.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 17:18
Official
Hi George,
We understand how frustrating this situation is, especially when an incorrect date submission is preventing your new provider from activating your service. This type of delay can be very disruptive, and it’s completely valid that you’re expecting a clear and immediate resolution.
The matter remains with the team handling line releases, who are currently reviewing the information and working with the network provider to confirm and correct the status. They have been requested to verify the disconnection date submitted and provide you with a formal update, including confirmation and supporting details as soon as this has been addressed.
We remain focused on ensuring the correction is processed and that you receive confirmation on the updated release status without further delay.
Kind regards,
Mweb Team
We understand how frustrating this situation is, especially when an incorrect date submission is preventing your new provider from activating your service. This type of delay can be very disruptive, and it’s completely valid that you’re expecting a clear and immediate resolution.
The matter remains with the team handling line releases, who are currently reviewing the information and working with the network provider to confirm and correct the status. They have been requested to verify the disconnection date submitted and provide you with a formal update, including confirmation and supporting details as soon as this has been addressed.
We remain focused on ensuring the correction is processed and that you receive confirmation on the updated release status without further delay.
Kind regards,
Mweb Team
GC
GEORGE C's updateReviewer Update
04 Jun 2026, 13:05Dear MWeb TeamIt has now been more than 18 hours since I provided irrefutable proof that MWeb submitted the wrong disconnection date to TTConnect, which is the sole reason my fibre line remains blocked.You have not responded, and the issue remains unresolved.This is a simple administrative correction that should take minutes. My service was cancelled on 31 May 2026, as confirmed by your own SMS and by the fact that my internet was cut off at midnight. Yet TTConnect still shows the incorrect date of 28 June 2026, which MWeb submitted.This ongoing delay is now directly affecting my workflow and productivity, as I am unable to activate service with my new provider due to MWeb’s error.If this matter is not resolved immediately, I will proceed with formal complaints to the Consumer Council, the NCC, and the Ombud. I am also reserving all rights to pursue any further remedies available to me should this continued delay result in financial or operational losses.I require immediate confirmation that the correct date has been submitted to TTConnect.All my rights remain strictly reserved.George
GC
GEORGE C's update04 Jun 2026, 13:05
Reviewer Update
Dear MWeb TeamIt has now been more than 18 hours since I provided irrefutable proof that MWeb submitted the wrong disconnection date to TTConnect, which is the sole reason my fibre line remains blocked.You have not responded, and the issue remains unresolved.This is a simple administrative correction that should take minutes. My service was cancelled on 31 May 2026, as confirmed by your own SMS and by the fact that my internet was cut off at midnight. Yet TTConnect still shows the incorrect date of 28 June 2026, which MWeb submitted.This ongoing delay is now directly affecting my workflow and productivity, as I am unable to activate service with my new provider due to MWeb’s error.If this matter is not resolved immediately, I will proceed with formal complaints to the Consumer Council, the NCC, and the Ombud. I am also reserving all rights to pursue any further remedies available to me should this continued delay result in financial or operational losses.I require immediate confirmation that the correct date has been submitted to TTConnect.All my rights remain strictly reserved.George
Mweb's replyOfficial
04 Jun 2026, 13:31Hi George,We understand your frustration, especially given the impact this delay is having on your ability to activate service with your new provider and continue your work without disruption.We can confirm that our Client Services team has submitted a request for an immediate line release and is actively engaging the relevant parties to have this resolved as quickly as possible. At this stage, the request is in progress, and we are awaiting confirmation that the release has been completed.We recognise the urgency of the matter and the inconvenience this ongoing delay is causing. Feedback will be provided as soon as the process has been completed and confirmation has been received.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Jun 2026, 13:31
Official
Hi George,We understand your frustration, especially given the impact this delay is having on your ability to activate service with your new provider and continue your work without disruption.We can confirm that our Client Services team has submitted a request for an immediate line release and is actively engaging the relevant parties to have this resolved as quickly as possible. At this stage, the request is in progress, and we are awaiting confirmation that the release has been completed.We recognise the urgency of the matter and the inconvenience this ongoing delay is causing. Feedback will be provided as soon as the process has been completed and confirmation has been received.Kind regards,
The Mweb Team
The Mweb Team