MWEB - THE WORST EVER

If I could give Mweb zero stars, I would. My internet was mistakenly cancelled by Mweb on 1 November — their own admitted error — and since then I have had no service whatsoever.

I have spent countless hours on the phone and made multiple calls (all visible on their system), only to be rushed into paying an activation fee with the promise that my service would be restored immediately.

The so-called “support” staff drop calls, refuse to transfer you to a manager, and make empty promises they never follow through on. I work from home, and this outage has caused serious financial loss and unnecessary stress — all because of Mweb’s internal mistake.

This is a clear breach of Section 54 of the Consumer Protection Act, which entitles customers to timely and competent service. I will be escalating this matter to ICASA and the National Consumer Commission.

Mweb’s service has gone from bad to disgraceful. Do not use Mweb under any circumstances. They take your money, make false promises, and leave you disconnected without accountability.