LK
Louis K
1 reviews | Active since Aug 2020
02 Jun 2026, 09:20
mweb the worst company in South Africa EVER!!!!!!!!!!!
mweb is NOW harassing me!!!!! They take me to their lawyers for money that they said I owed them that was not as I cancelled my line in February 2026, I told their lawyers I will pay BUT I don't EVER want to hear from this worst company (mweb) EVER and the lawyers ASSURED me but then last night this worst company (mweb) deducted my account AGAIN!!!!!!!!!!!!!!!!!! This is ABSURED as now I had enough and I have all paper-trails on emails, WhatsApp and their lawyers and if this doesn't stop ASAP I WILL take this further as this is now harassment and *****ing!!!!!!!!! This worst company (mweb) has no customer service at all as no one answers emails and no one answers phones, you can only work through their worst app and that is where I canceled my line and CLEARLY that doesn't work as well!!!!!!!
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
02 Jun 2026, 10:21Hi Louis, we can see why this has been so frustrating for you, especially with the continued communication challenges and the recent debit order.To clarify, your cancellation was processed in February 2026. The amounts that were billed relate to the period before the cancellation took effect, when the service was still active on the account. These charges remain valid as they fall within the active billing cycle prior to termination.With regards to the recent debit, this is linked to the outstanding balance that was still due on the account at the time of final billing. It is not a new service charge, but rather part of the existing account balance being recovered.We also note your concern regarding communication and the legal engagement you had previously. From our side, the account reflects that the cancellation was completed, and billing was finalised based on the active service period up to that point.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 10:21
Official
Hi Louis, we can see why this has been so frustrating for you, especially with the continued communication challenges and the recent debit order.To clarify, your cancellation was processed in February 2026. The amounts that were billed relate to the period before the cancellation took effect, when the service was still active on the account. These charges remain valid as they fall within the active billing cycle prior to termination.With regards to the recent debit, this is linked to the outstanding balance that was still due on the account at the time of final billing. It is not a new service charge, but rather part of the existing account balance being recovered.We also note your concern regarding communication and the legal engagement you had previously. From our side, the account reflects that the cancellation was completed, and billing was finalised based on the active service period up to that point.Kind regards,
The Mweb Team
The Mweb Team
LK
Louis K's updateReviewer Update
02 Jun 2026, 10:45I only missed ONE payment and I paid it!!!!!!!!!!!! The deduction yesterday was ******* and I want the WHOLE SOUTH AFRICA to know what sort of company you are as you are breaking my rights as a consumer!!!!!!!!!! I will go to the newspapers, to Sosial media wherever but the South African people WILL KNOW!!!!!!!!!!!!!!!!! I PAID MY ONE outstanding balance with your lawyers and STILL you keep on deducting!!!!!!!!!!!
LK
Louis K's update02 Jun 2026, 10:45
Reviewer Update
I only missed ONE payment and I paid it!!!!!!!!!!!! The deduction yesterday was ******* and I want the WHOLE SOUTH AFRICA to know what sort of company you are as you are breaking my rights as a consumer!!!!!!!!!! I will go to the newspapers, to Sosial media wherever but the South African people WILL KNOW!!!!!!!!!!!!!!!!! I PAID MY ONE outstanding balance with your lawyers and STILL you keep on deducting!!!!!!!!!!!
Mweb's replyOfficial
02 Jun 2026, 12:59Hi Louis, We can understand your frustration. From your perspective, you settled the outstanding amount that was due, yet a further deduction was processed, which understandably raises concerns about the status of your account. We can confirm that this matter has been logged with our Billing Team for investigation. They will review the payment received, the account balance history, and the recent deduction to determine how it was app**** and whether any further adjustments are required. We understand that you're looking for clarity on why the deduction occurred despite the payment already being made, and the Billing Team will be best placed to provide that explanation once their review is complete. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 12:59
Official
Hi Louis, We can understand your frustration. From your perspective, you settled the outstanding amount that was due, yet a further deduction was processed, which understandably raises concerns about the status of your account. We can confirm that this matter has been logged with our Billing Team for investigation. They will review the payment received, the account balance history, and the recent deduction to determine how it was app**** and whether any further adjustments are required. We understand that you're looking for clarity on why the deduction occurred despite the payment already being made, and the Billing Team will be best placed to provide that explanation once their review is complete. Kind regards,
The Mweb Team
The Mweb Team
LK
Louis K's updateReviewer Update
02 Jun 2026, 13:28Just leave me ALONE!!!!!! I DON'T OWE YOU ANYTHING!!!!!!! I CANCELED IN FEBRUARY 2026 I DID EVERYTHING RIGHT, I PAID YOUR LEXMED LAWYERS, THEY GAVE ME ASSURANCE THAT AFTER I PAID THEM I WILL BE DONE WITH YOUR WORST COMPANY EVER!!!! I have emails from them assuring me that I will never hear from you again so if you need to take money then take from Lexmed NOT FROM ME!!! LEAVE ME ALONE because once you fall in a mweb product trap you will NEVER NEVER GET OUT....N E V E R!!!!!!
LK
Louis K's update02 Jun 2026, 13:28
Reviewer Update
Just leave me ALONE!!!!!! I DON'T OWE YOU ANYTHING!!!!!!! I CANCELED IN FEBRUARY 2026 I DID EVERYTHING RIGHT, I PAID YOUR LEXMED LAWYERS, THEY GAVE ME ASSURANCE THAT AFTER I PAID THEM I WILL BE DONE WITH YOUR WORST COMPANY EVER!!!! I have emails from them assuring me that I will never hear from you again so if you need to take money then take from Lexmed NOT FROM ME!!! LEAVE ME ALONE because once you fall in a mweb product trap you will NEVER NEVER GET OUT....N E V E R!!!!!!
Mweb's replyOfficial
02 Jun 2026, 14:10Hello Louis. We can see how overwhelming and frustrating this situation has become for you, especially after you believed the matter was already fully settled through the legal payment arrangement and closure discussions. When expectations are set that everything is finalised and then further activity appears on the account, it understandably creates confusion and frustration. We can confirm that this matter remains with our Billing Team to review the full account history, including the cancellation in February 2026, the legal settlement payment, and all subsequent account activity. The purpose of this review is to ensure the account is correctly aligned and that no further incorrect deductions occur. We also acknowledge your strong concern that this should already have been fully resolved based on your prior communication with the legal team. This context has been noted for the billing review so that the full sequence of events is properly considered. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 14:10
Official
Hello Louis. We can see how overwhelming and frustrating this situation has become for you, especially after you believed the matter was already fully settled through the legal payment arrangement and closure discussions. When expectations are set that everything is finalised and then further activity appears on the account, it understandably creates confusion and frustration. We can confirm that this matter remains with our Billing Team to review the full account history, including the cancellation in February 2026, the legal settlement payment, and all subsequent account activity. The purpose of this review is to ensure the account is correctly aligned and that no further incorrect deductions occur. We also acknowledge your strong concern that this should already have been fully resolved based on your prior communication with the legal team. This context has been noted for the billing review so that the full sequence of events is properly considered. Kind regards,
The Mweb Team
The Mweb Team
LK
Louis K's updateReviewer Update
08 Jun 2026, 08:52NO one from the accounts department is coming back to on my email address so that means that you realized your ***** up!!!!!!! I can close this matter, and I am done with you FOREVER!!!!!!!!!!!!
LK
Louis K's update08 Jun 2026, 08:52
Reviewer Update
NO one from the accounts department is coming back to on my email address so that means that you realized your ***** up!!!!!!! I can close this matter, and I am done with you FOREVER!!!!!!!!!!!!
Mweb's replyOfficial
08 Jun 2026, 13:25Hi Louis,
We understand how frustrating this situation has been, especially when you've been waiting for feedback and feel that your concerns are not being addressed.Our billing team is actively working on the matter and is currently awaiting feedback from Lexmed before they can provide a final update. As soon as that feedback is received, the team will be in a position to communicate the outcome and next steps.We recognise that the lack of communication has added to your frustration, and your concerns have been noted as part of the ongoing review.Kind regards,
The Mweb Team.
We understand how frustrating this situation has been, especially when you've been waiting for feedback and feel that your concerns are not being addressed.Our billing team is actively working on the matter and is currently awaiting feedback from Lexmed before they can provide a final update. As soon as that feedback is received, the team will be in a position to communicate the outcome and next steps.We recognise that the lack of communication has added to your frustration, and your concerns have been noted as part of the ongoing review.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 13:25
Official
Hi Louis,
We understand how frustrating this situation has been, especially when you've been waiting for feedback and feel that your concerns are not being addressed.Our billing team is actively working on the matter and is currently awaiting feedback from Lexmed before they can provide a final update. As soon as that feedback is received, the team will be in a position to communicate the outcome and next steps.We recognise that the lack of communication has added to your frustration, and your concerns have been noted as part of the ongoing review.Kind regards,
The Mweb Team.
We understand how frustrating this situation has been, especially when you've been waiting for feedback and feel that your concerns are not being addressed.Our billing team is actively working on the matter and is currently awaiting feedback from Lexmed before they can provide a final update. As soon as that feedback is received, the team will be in a position to communicate the outcome and next steps.We recognise that the lack of communication has added to your frustration, and your concerns have been noted as part of the ongoing review.Kind regards,
The Mweb Team.