JV
Jaco V
1 reviews | Active since Jul 2015
07 Apr 2026, 11:08
MWEB - The worst company in South Africa
MWEB must be the worst South African company currently active. And this will catch up with them. I tried to open an account after knowing I should not attempt it due to past experience. 4 weeks to inform me that Vumatel cannot connect to my complex, (tool their competition 24 hours to confirm this) Cancelled my order and they have now debited my account for the setup fee of R250. No way to get hold of them, chat groups I hold for 60 minutes and give up, same with calls, no managers or decision makers to talk to. It is incredible how little the entire company cares about managing customers, in this case, someone trying to business with them. The CPA covers consumers with fair and good service, not even talking about taking money from someone after an order has been cancelled which seems to still not be actioned.
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
07 Apr 2026, 13:33Hi Jaco, we understand this has been a frustrating experience, especially with the delays, the confusion around coverage, and the unexpected charge after you had already cancelled. That’s not the kind of journey we want for anyone trying to get connected. We’ve located your account and can see the current status of your order. To move this forward correctly, please confirm if you would like us to proceed with cancelling the order completely. Once confirmed, we’ll ensure the request is actioned properly and review the billing on your account so everything is aligned. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply07 Apr 2026, 13:33
Official
Hi Jaco, we understand this has been a frustrating experience, especially with the delays, the confusion around coverage, and the unexpected charge after you had already cancelled. That’s not the kind of journey we want for anyone trying to get connected. We’ve located your account and can see the current status of your order. To move this forward correctly, please confirm if you would like us to proceed with cancelling the order completely. Once confirmed, we’ll ensure the request is actioned properly and review the billing on your account so everything is aligned. Kind regards,
The Mweb Team
The Mweb Team
JV
Jaco V's updateReviewer Update
07 Apr 2026, 15:10Yes, please, I would appreciate action to this, I could not get hold of any of your agents for 7 hours today, I want the order to be cancelled as I asked for almost 2 weeks ago and a credit on the R250 initial fee.
JV
Jaco V's update07 Apr 2026, 15:10
Reviewer Update
Yes, please, I would appreciate action to this, I could not get hold of any of your agents for 7 hours today, I want the order to be cancelled as I asked for almost 2 weeks ago and a credit on the R250 initial fee.
Mweb's replyOfficial
07 Apr 2026, 15:17Hello Jaco.
We have reached out directly to the team who deal with Vumatel orders. We have logged an order cancellation check-up and requested the team advise regarding the refund status ASAP.
Kind regards,
The Mweb Team
We have reached out directly to the team who deal with Vumatel orders. We have logged an order cancellation check-up and requested the team advise regarding the refund status ASAP.
Kind regards,
The Mweb Team
Mweb's reply07 Apr 2026, 15:17
Official
Hello Jaco.
We have reached out directly to the team who deal with Vumatel orders. We have logged an order cancellation check-up and requested the team advise regarding the refund status ASAP.
Kind regards,
The Mweb Team
We have reached out directly to the team who deal with Vumatel orders. We have logged an order cancellation check-up and requested the team advise regarding the refund status ASAP.
Kind regards,
The Mweb Team
JV
Jaco V's updateReviewer Update
07 Apr 2026, 15:47Let's see, based on my experience with you I am 99% sure nothing will happen
JV
Jaco V's update07 Apr 2026, 15:47
Reviewer Update
Let's see, based on my experience with you I am 99% sure nothing will happen
Mweb's replyOfficial
07 Apr 2026, 15:51Hello Jaco,
We understand your frustration and why past experiences may make you feel doubtful. Your concern is completely valid, and the team is actively looking into your cancellation and refund request to ensure it is addressed as quickly as possible.
Kind regards,
The Mweb Team
We understand your frustration and why past experiences may make you feel doubtful. Your concern is completely valid, and the team is actively looking into your cancellation and refund request to ensure it is addressed as quickly as possible.
Kind regards,
The Mweb Team
Mweb's reply07 Apr 2026, 15:51
Official
Hello Jaco,
We understand your frustration and why past experiences may make you feel doubtful. Your concern is completely valid, and the team is actively looking into your cancellation and refund request to ensure it is addressed as quickly as possible.
Kind regards,
The Mweb Team
We understand your frustration and why past experiences may make you feel doubtful. Your concern is completely valid, and the team is actively looking into your cancellation and refund request to ensure it is addressed as quickly as possible.
Kind regards,
The Mweb Team
JV
Jaco V's updateReviewer Update
07 Apr 2026, 16:10Hi, I also need to be very clear about this, this is a 2-week-old cancellation request and a refund of R250. I received an SMS now informing me of the cancellation and warning me of a R700 billing if I do not return the router. Please be very clear on this, I have not received any router, I do not trust your employees and systems to be accurate in assessing this. This will go nuclear if MWEB dears any further deductions from my account.
JV
Jaco V's update07 Apr 2026, 16:10
Reviewer Update
Hi, I also need to be very clear about this, this is a 2-week-old cancellation request and a refund of R250. I received an SMS now informing me of the cancellation and warning me of a R700 billing if I do not return the router. Please be very clear on this, I have not received any router, I do not trust your employees and systems to be accurate in assessing this. This will go nuclear if MWEB dears any further deductions from my account.
Mweb's replyOfficial
08 Apr 2026, 09:44Hi Jaco, we completely understand your concern, being charged incorrectly or receiving unclear communication is understandably frustrating. We can confirm that your cancellation has been processed and a refund request of R250 has been logged. Please allow 3–5 working days for the refund to reflect in your account. Regarding the router, as you haven’t received one, no further deductions will be made from your account. The system will take this into account, so you can be assured there will be no additional charges. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 09:44
Official
Hi Jaco, we completely understand your concern, being charged incorrectly or receiving unclear communication is understandably frustrating. We can confirm that your cancellation has been processed and a refund request of R250 has been logged. Please allow 3–5 working days for the refund to reflect in your account. Regarding the router, as you haven’t received one, no further deductions will be made from your account. The system will take this into account, so you can be assured there will be no additional charges. Kind regards,
The Mweb Team
The Mweb Team