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Mark Devante-Moncton

1 reviews | Active since Nov 2021

05 Feb 2024, 17:11

MWeb - The Worst Alternative

So we finally dumped Rain for MWeb. MWeb is no better. Despite it being erratic and poor, at least we had a connection with Rain. With MWeb it's been five days since activation, and still absolutely zilch, nada, zero, rien, NO WiFi.

MWeb had confirmed that we still had a live signal from our home due to an old installation for the previous owners of our house. This connection has no WLAN input and MWeb were forewarned of this yet they sent a router device with no accompanying technician to fix the lack of WLAN input.

One of their employees Se****ah was so rude as to reply that she doesn't work on weekends yet when I reached her at 9:03am and gave her both my wife and I's IDs, she said she was checking and then disappeared. Apparently she does n't work on week days either because she has simply gone AWOL and now it's 506pm. I have tried calling her several times during the day and she doesn't pick up her calls. Their switchboard will place you on hold until your airtime runs out.

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Replies (1)
MD
Mark Devante-Moncton's update07 Feb 2024, 10:48
Reviewer Update
So after our first review wherein this lady Se****ah was rude and refused to give us assistance on a weekend and then on week days too, MWeb's so called technical team, got their fibre network partner, Vumatel, to come home to check the old connection which was not activating. Vumatel instead sent Britelink who must be their subcontractor and the decision was that there was some damage on the old cabling and we would need to either pay R1,500 immediately or request MWeb to make a new installation for us. This would take time as there is a backlog. Mind you it's been 9 days since we signed up with MWeb and yet we still haven't had any WiFi connection. We have been doing nothing but buy Vodacom airtime. When you call the MWeb call centre, they put you on hold for over 40 minutes as there is a long waiting call list of aggrieved customers.

We are already considering cancelation of MWeb before even using them for one second. If only this Se****ah lady from MWeb had not blocked us we wouldn't be considering it. But such malignant and asinine customer service only deserves one response, which is to terminate before installation.