IC
Ian C
1 reviews | Active since Sept 2024
07 Apr 2026, 11:51
MWEB the worst
The very worst company to deal with. And this is just to get connectivity. It was a matter of taking over an account, and should have been one day. 8 day later and no correspondence except that they will be debiting mu account. I get ticket number and then get a message problem resolved when nothing has been resolved. Trying to get to speak to someone I spent hours on the phone with no one answering. My wife spent 90 minutes on her cell and still no answer.
Helpful (0)
Replies (10)0
Replies (10)
Mweb's replyOfficial
07 Apr 2026, 13:57Hello Ian,
We completely understand how stressful and frustrating this has been for you. Waiting for a straightforward account takeover to be completed, receiving inaccurate updates, and struggling to reach support for hours would be incredibly disappointing for anyone, and it’s understandable that this has caused real inconvenience.
To help us assist you as quickly as possible, please send a private message on Hello Peter with a brief description of the support you need, along with your email address, cellphone number, or Mweb account number. The team will follow up directly to get this sorted.
Kind regards,
Mweb Team
We completely understand how stressful and frustrating this has been for you. Waiting for a straightforward account takeover to be completed, receiving inaccurate updates, and struggling to reach support for hours would be incredibly disappointing for anyone, and it’s understandable that this has caused real inconvenience.
To help us assist you as quickly as possible, please send a private message on Hello Peter with a brief description of the support you need, along with your email address, cellphone number, or Mweb account number. The team will follow up directly to get this sorted.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 13:57
Official
Hello Ian,
We completely understand how stressful and frustrating this has been for you. Waiting for a straightforward account takeover to be completed, receiving inaccurate updates, and struggling to reach support for hours would be incredibly disappointing for anyone, and it’s understandable that this has caused real inconvenience.
To help us assist you as quickly as possible, please send a private message on Hello Peter with a brief description of the support you need, along with your email address, cellphone number, or Mweb account number. The team will follow up directly to get this sorted.
Kind regards,
Mweb Team
We completely understand how stressful and frustrating this has been for you. Waiting for a straightforward account takeover to be completed, receiving inaccurate updates, and struggling to reach support for hours would be incredibly disappointing for anyone, and it’s understandable that this has caused real inconvenience.
To help us assist you as quickly as possible, please send a private message on Hello Peter with a brief description of the support you need, along with your email address, cellphone number, or Mweb account number. The team will follow up directly to get this sorted.
Kind regards,
Mweb Team
IC
Ian C's updateReviewer Update
08 Apr 2026, 14:03I recieved notification this morning per email that I am connected but still not connected. I normally work from home but due to this I am spending money at an internet cafe to get internet. My wife is at home now, trying to connect. I also recieved notification my account is in arrears when I have not even been connected. Please get someone to phone her at ***.
IC
Ian C's update08 Apr 2026, 14:03
Reviewer Update
I recieved notification this morning per email that I am connected but still not connected. I normally work from home but due to this I am spending money at an internet cafe to get internet. My wife is at home now, trying to connect. I also recieved notification my account is in arrears when I have not even been connected. Please get someone to phone her at ***.
IC
Ian C's updateReviewer Update
08 Apr 2026, 14:10To add fuel to the fire MWEB bills me this morning for internet use before I am even connected
IC
Ian C's update08 Apr 2026, 14:10
Reviewer Update
To add fuel to the fire MWEB bills me this morning for internet use before I am even connected
Mweb's replyOfficial
08 Apr 2026, 14:12Hi Ian, we were unable to locate any active account associated with the number provided. To move forward securely, please DM your account details so we can verify your information and assist you promptly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 14:12
Official
Hi Ian, we were unable to locate any active account associated with the number provided. To move forward securely, please DM your account details so we can verify your information and assist you promptly. Kind regards,
The Mweb Team
The Mweb Team
IC
Ian C's updateReviewer Update
08 Apr 2026, 14:37You are like a mafia style organsiation once you have ones banking details there is no response. You bill but I have not even recieved a service. I desperatly want to cancel. How do I do that. Anyone please stay away from MWEB
IC
Ian C's update08 Apr 2026, 14:37
Reviewer Update
You are like a mafia style organsiation once you have ones banking details there is no response. You bill but I have not even recieved a service. I desperatly want to cancel. How do I do that. Anyone please stay away from MWEB
Mweb's replyOfficial
08 Apr 2026, 14:41Hi Ian, we understand your frustration and the urgency of wanting to cancel your service. At this stage, we are unable to locate any account using the information provided, which prevents us from taking further action. To assist you securely and efficiently, please DM your account details so we can verify your information, locate the account, and guide you through the cancellation process. Once we have your details, we will ensure the matter is resolved without unnecessary delays. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 14:41
Official
Hi Ian, we understand your frustration and the urgency of wanting to cancel your service. At this stage, we are unable to locate any account using the information provided, which prevents us from taking further action. To assist you securely and efficiently, please DM your account details so we can verify your information, locate the account, and guide you through the cancellation process. Once we have your details, we will ensure the matter is resolved without unnecessary delays. Kind regards,
The Mweb Team
The Mweb Team
IC
Ian C's updateReviewer Update
08 Apr 2026, 15:16At this point I just want to cancel. I have spent such a lot of money on calls waiting up to an hour just for someone to answer and then redirected and wait another 45 minutes then the call is dropped. You cannot bill me if you have not even delivered the service. There is no email adress on your website where I am able to cancel I have a feeling its an impossibility to get any response from MWEB. I have only recieved you connected and then Im not and this follwed by an invoice for a service Im yet to recieve. Please advise how I can cancel.
The person that sold me the package, only email I have, does not respond at all to my email request
The person that sold me the package, only email I have, does not respond at all to my email request
IC
Ian C's update08 Apr 2026, 15:16
Reviewer Update
At this point I just want to cancel. I have spent such a lot of money on calls waiting up to an hour just for someone to answer and then redirected and wait another 45 minutes then the call is dropped. You cannot bill me if you have not even delivered the service. There is no email adress on your website where I am able to cancel I have a feeling its an impossibility to get any response from MWEB. I have only recieved you connected and then Im not and this follwed by an invoice for a service Im yet to recieve. Please advise how I can cancel.
The person that sold me the package, only email I have, does not respond at all to my email request
The person that sold me the package, only email I have, does not respond at all to my email request
Mweb's replyOfficial
08 Apr 2026, 15:29 Hello Ian.Thank you for sharing the challenges you’ve faced so clearly. We completely get how frustrating it must be to spend so much time on calls without resolution, only to receive invoices for a service that hasn’t been reliably delivered. You deserve a straightforward, professional process, and we want to ensure your cancellation is handled efficiently. We’ve arranged for our Cancellation team to review your account and contact you directly to discuss your concerns and guide you through the next steps. They will confirm your account details, ensure any billing discrepancies are addressed, and complete the cancellation process without unnecessary delays.
For added convenience, the Mweb App can also give you direct access to your account, connection status, and billing history, making it easier to track and manage your services: Navigating the Mweb Mobile App.
Kind regards,
The Mweb Team
For added convenience, the Mweb App can also give you direct access to your account, connection status, and billing history, making it easier to track and manage your services: Navigating the Mweb Mobile App.
Kind regards,
The Mweb Team
Mweb's reply08 Apr 2026, 15:29
Official
Hello Ian.Thank you for sharing the challenges you’ve faced so clearly. We completely get how frustrating it must be to spend so much time on calls without resolution, only to receive invoices for a service that hasn’t been reliably delivered. You deserve a straightforward, professional process, and we want to ensure your cancellation is handled efficiently. We’ve arranged for our Cancellation team to review your account and contact you directly to discuss your concerns and guide you through the next steps. They will confirm your account details, ensure any billing discrepancies are addressed, and complete the cancellation process without unnecessary delays.
For added convenience, the Mweb App can also give you direct access to your account, connection status, and billing history, making it easier to track and manage your services: Navigating the Mweb Mobile App.
Kind regards,
The Mweb Team
For added convenience, the Mweb App can also give you direct access to your account, connection status, and billing history, making it easier to track and manage your services: Navigating the Mweb Mobile App.
Kind regards,
The Mweb Team
IC
Ian C's updateReviewer Update
08 Apr 2026, 15:37i have cancelled and never want to deal with mweb
IC
Ian C's update08 Apr 2026, 15:37
Reviewer Update
i have cancelled and never want to deal with mweb
Mweb's replyOfficial
08 Apr 2026, 16:10Hello Ian
We are truly sorry that you've left us. Please feel free to reach out to us for any further support or discussion. We are here for you.
Kind regards,
The Mweb Team
We are truly sorry that you've left us. Please feel free to reach out to us for any further support or discussion. We are here for you.
Kind regards,
The Mweb Team
Mweb's reply08 Apr 2026, 16:10
Official
Hello Ian
We are truly sorry that you've left us. Please feel free to reach out to us for any further support or discussion. We are here for you.
Kind regards,
The Mweb Team
We are truly sorry that you've left us. Please feel free to reach out to us for any further support or discussion. We are here for you.
Kind regards,
The Mweb Team