Mweb - the leading Internet provider of disaster

Of late our Internet speed has been slow. Understandably so, following excessive load shedding and/or the WACS cable break issue.

Mweb has sent out correspondence via email advising so. In full acknowledgement, we accepted the news and proceeded with our days.

I have been reading up about the progress and there has been improvements following the WACS cable dilemma and decided to contact Mweb to query what was the development hereon out.

My gripe comes in with Mweb and their atrocious customer service. I am paying R1099 pm for a 300mbps facility but I'm being throttled under 100 mbps. I've done several tests and even sent data reports on their App to them. I have tried to log a query repeatedly but to no avail. The App does not permit me to do so.

I took to their page on Facebook and commented on my frustrations. They gave me a generic response to send them a private message. I did so and to date have had no response from them.

If I am paying my full premium (R1099) and receiving 1 third of the speed, I ought to be refunded and charged proportionately. Moreover, the after sales service is really poor. How do you pride yourself on being one of the pioneer and leading Internet service providers if you can't even respond to customers in an amicable manner? You surely don't practice TCF.

Truly disappointed Mweb.