CM
Colin M
1 reviews | Active since Mar 2023
20 Mar 2026, 06:34
Mweb - The ISP that never talks to their customers
Once again tried to get hold of Mweb to sort out the double payment. Go on the chat, it says connecting you to an advisor and nothing more. The service is pathetic. Trying to speak to someone you wait over an hour. No email address provided. For a company that is meant to be customer focused, it is definitely not. I would give a lower rating if I could.
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Mweb's replyOfficial
20 Mar 2026, 06:45Morning Colin. We understand how frustrating it is to deal with billing concerns while struggling to get through to support, especially when you’ve already made multiple attempts to resolve this. That’s not the experience we want for you. We’ve managed to locate your profile and have arranged for our Retentions team to contact you directly to discuss the cancellation of the one service and clarify the double billing. They will prioritise this and guide you through the next steps to ensure everything is corrected as quickly as possible.
In the meantime, please be assured that your billing will be carefully reviewed, and any discrepancies will be addressed appropriately. Your feedback on the delays and difficulty reaching us is taken seriously, as accessibility and responsiveness are key to the experience we aim to provide.
If there’s anything further you’d like us to prepare ahead of the call, you’re welcome to share it with us here, and we’ll make sure it’s included for the team assisting you. We appreciate your patience while we work to resolve this and restore your confidence in the service.
Kind regards,
The Mweb Team
In the meantime, please be assured that your billing will be carefully reviewed, and any discrepancies will be addressed appropriately. Your feedback on the delays and difficulty reaching us is taken seriously, as accessibility and responsiveness are key to the experience we aim to provide.
If there’s anything further you’d like us to prepare ahead of the call, you’re welcome to share it with us here, and we’ll make sure it’s included for the team assisting you. We appreciate your patience while we work to resolve this and restore your confidence in the service.
Kind regards,
The Mweb Team
Mweb's reply20 Mar 2026, 06:45
Official
Morning Colin. We understand how frustrating it is to deal with billing concerns while struggling to get through to support, especially when you’ve already made multiple attempts to resolve this. That’s not the experience we want for you. We’ve managed to locate your profile and have arranged for our Retentions team to contact you directly to discuss the cancellation of the one service and clarify the double billing. They will prioritise this and guide you through the next steps to ensure everything is corrected as quickly as possible.
In the meantime, please be assured that your billing will be carefully reviewed, and any discrepancies will be addressed appropriately. Your feedback on the delays and difficulty reaching us is taken seriously, as accessibility and responsiveness are key to the experience we aim to provide.
If there’s anything further you’d like us to prepare ahead of the call, you’re welcome to share it with us here, and we’ll make sure it’s included for the team assisting you. We appreciate your patience while we work to resolve this and restore your confidence in the service.
Kind regards,
The Mweb Team
In the meantime, please be assured that your billing will be carefully reviewed, and any discrepancies will be addressed appropriately. Your feedback on the delays and difficulty reaching us is taken seriously, as accessibility and responsiveness are key to the experience we aim to provide.
If there’s anything further you’d like us to prepare ahead of the call, you’re welcome to share it with us here, and we’ll make sure it’s included for the team assisting you. We appreciate your patience while we work to resolve this and restore your confidence in the service.
Kind regards,
The Mweb Team