MWEB the faceless amoeba

In reading the reviews - I (***8) seem to have experience the same as other customers by the faceless amoeba, MWEB fibre. They are very quick to answer the phone and whoo you in when you want to sign up - but that is where the honeymoon ends. BEWARE fellow consumers this amoeba has no corporate offices and therefore there is NO DOOR to go knocking on to find an actual person that you can interact with. All you have is the frustration of interacting with a dysfunctional call system ....... My story: my journey started on the 25 March 2025 - I called in to enquire after Fibre connection to a business - I was helped by Shafeequa February , who send me a quotation. I had the quotation and contacted Shafeequa by email - she promptly called me back to sign up. Which I did, there was a deposit and installation fee payable - which I arranged (ostensibly to fast track the installation) Despite sending a POP the same amount as also lodged by bank debit. So now, Im a double payment out of pocket - and no answers form the faceless amoeba. I have emailed ( shafeequa, mwebbilling, updatemyorder, mwebinfo ) & phoned the call center (various times each call aborted after 15- 20 minutes) ditto for the live chat - no answer. Quick to take the money but deliver nothing but frustration. ALL I WANT IS A REFUND! I was informed that the fibre installation could not be completed mid-April. My account was cleverly deleted this faceless amoeba MWEB - so the infuriating call center does not route calls down any help channels - but funnels you to a black hole that never gets answered.

Based on the number of negative reviews on this platform and the true to form no response of this faceless corporate entity - it would not supprise me if this kind of slipshod service spells the demise of a once proud corporate,