1 reviews | Active since Aug 2013
Mweb that lies never stop.
My problem starts as follows. I have adsl with mweb with very bad or no internet. in December 2017 I had almost no connection and could not make proper use of my internet. Mweb consultants promised refunds. I am still waiting for these.
Today I phoned about the LTE-A option. no where on the website does it give you any info on the product. I phoned them to find out more. The agent confirmed that if I take this option I must remember that it is a 12 month contract. So I asked the agent on the website it states month to month. He confirmed this but said it is month to month but with a 12 month contract. I am confused by this as the one contradicts the other. this according to me goes against TCF as you are coming with hidden content and this is *******. Also this is false advertising as it is not stated on the website. Mweb is a bunch of *****. I am a long time client and they are responsible for my internet that never had issues. I demand they give me the LTE-A without the hidden clauses. My internet is barely useable in its current state.
Good day
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MWEB Client Services
Best regards,
Good day
We have been unsuccessful in our attempts to make contact with you.
Please provide us with an alternate contact number.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Best regards,