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Nhlanhla N
1 reviews | Active since Oct 2017
12 May 2026, 17:55
Mweb terrible terrible service
Now that the service is discontinued, and theres no internet, can you kindly cancel fully on the system because this is preventing another ISP from installing their own fibre.
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
13 May 2026, 08:55Hi Nhlanhla,
We understand how frustrating it is to have your service discontinued and still face delays when trying to move forward with another ISP installation.
We’ve requested the team that handles line releases to log an immediate line release request on your behalf. Once the release has been completed, you will be notified via SMS straight away so the new provider can proceed with their installation. If you need any further assistance, you’re welcome to reach out via a direct message on Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
We understand how frustrating it is to have your service discontinued and still face delays when trying to move forward with another ISP installation.
We’ve requested the team that handles line releases to log an immediate line release request on your behalf. Once the release has been completed, you will be notified via SMS straight away so the new provider can proceed with their installation. If you need any further assistance, you’re welcome to reach out via a direct message on Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
Mweb's reply13 May 2026, 08:55
Official
Hi Nhlanhla,
We understand how frustrating it is to have your service discontinued and still face delays when trying to move forward with another ISP installation.
We’ve requested the team that handles line releases to log an immediate line release request on your behalf. Once the release has been completed, you will be notified via SMS straight away so the new provider can proceed with their installation. If you need any further assistance, you’re welcome to reach out via a direct message on Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
We understand how frustrating it is to have your service discontinued and still face delays when trying to move forward with another ISP installation.
We’ve requested the team that handles line releases to log an immediate line release request on your behalf. Once the release has been completed, you will be notified via SMS straight away so the new provider can proceed with their installation. If you need any further assistance, you’re welcome to reach out via a direct message on Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
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Nhlanhla N's updateReviewer Update
13 May 2026, 16:22No one contacted me and theres no SMS , so another day without WiFi
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Nhlanhla N's update13 May 2026, 16:22
Reviewer Update
No one contacted me and theres no SMS , so another day without WiFi
Mweb's replyOfficial
13 May 2026, 16:31Hi Nhlanhla,We hear your frustration, especially with no contact received and no SMS update, leaving you another day without WiFi. That delay in feedback is not the experience we want for you.We’ve submitted a follow-up to the line release team to urgently check the status of your request and confirm why the update has not yet been sent. We’ve asked for immediate clarity so the next step can be actioned without further delay.Warm regards,
Mweb Team
Mweb Team
Mweb's reply13 May 2026, 16:31
Official
Hi Nhlanhla,We hear your frustration, especially with no contact received and no SMS update, leaving you another day without WiFi. That delay in feedback is not the experience we want for you.We’ve submitted a follow-up to the line release team to urgently check the status of your request and confirm why the update has not yet been sent. We’ve asked for immediate clarity so the next step can be actioned without further delay.Warm regards,
Mweb Team
Mweb Team
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Nhlanhla N's updateReviewer Update
13 May 2026, 18:10Can i kindly get a cancellation letter, these ChatGpt automated responses are really frustrating
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Nhlanhla N's update13 May 2026, 18:10
Reviewer Update
Can i kindly get a cancellation letter, these ChatGpt automated responses are really frustrating
Mweb's replyOfficial
14 May 2026, 09:08Hi Nhlanhla, we understand your frustration, especially after the ongoing service difficulties and the effort it has taken to get clarity throughout this process. Your cancellation request has been processed successfully and is scheduled for the 1st of June 2026. Confirmation of the cancellation was also sent via SMS to the contact details linked to your account. Regarding the cancellation letter, the relevant team will provide the formal confirmation documentation through the registered communication channels linked to your account. If you have not yet received it, the request can be followed up directly with the cancellations team for reissue. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 May 2026, 09:08
Official
Hi Nhlanhla, we understand your frustration, especially after the ongoing service difficulties and the effort it has taken to get clarity throughout this process. Your cancellation request has been processed successfully and is scheduled for the 1st of June 2026. Confirmation of the cancellation was also sent via SMS to the contact details linked to your account. Regarding the cancellation letter, the relevant team will provide the formal confirmation documentation through the registered communication channels linked to your account. If you have not yet received it, the request can be followed up directly with the cancellations team for reissue. Kind regards,
The Mweb Team
The Mweb Team
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Nhlanhla N's updateReviewer Update
14 May 2026, 09:22Theres no cancellation letter sent , and ive been holding for over an hour , guys can you ****** do your jobs
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Nhlanhla N's update14 May 2026, 09:22
Reviewer Update
Theres no cancellation letter sent , and ive been holding for over an hour , guys can you ****** do your jobs
Mweb's replyOfficial
14 May 2026, 10:00Hi Nhlanhla, We understand your frustration, especially after the long hold time and the concern that you haven’t received the cancellation confirmation yet. That’s understandably stressful when you’re expecting immediate clarity. We can confirm that the cancellation letter has been sent to the email address and SMS linked to your account. In some cases, it may take a few minutes to reflect depending on your email provider, so we recommend checking your inbox as well as your spam/junk folder in case it was filtered incorrectly. If you still can’t locate it after checking, please let us know and we will have it reissued immediately to ensure you have the confirmation on hand without further delay. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 May 2026, 10:00
Official
Hi Nhlanhla, We understand your frustration, especially after the long hold time and the concern that you haven’t received the cancellation confirmation yet. That’s understandably stressful when you’re expecting immediate clarity. We can confirm that the cancellation letter has been sent to the email address and SMS linked to your account. In some cases, it may take a few minutes to reflect depending on your email provider, so we recommend checking your inbox as well as your spam/junk folder in case it was filtered incorrectly. If you still can’t locate it after checking, please let us know and we will have it reissued immediately to ensure you have the confirmation on hand without further delay. Kind regards,
The Mweb Team
The Mweb Team