MWEB: Terrible technical support, no feed back, no solution, basically no service!

<p>I have been an Mweb subscriber for about 3 years, I have an ADSL 8meg data package with them and my line rental with telkom.</p> <p> So here goes: About 2 months ago (feb 2017) I began experiancing very poor line-speeds and my internet connection was so poor that I would frequently lose connection entirely. Following this I contacted both: Mweb and my line rental provider (telkom). The usualy trouble shooting was done with Mweb to effect. They informed me the issue lay with the line service provder ( Telkom). I then contacted my line service provider and they sent a technician to my home, after they checked the exchange and other supporting structures. I then contacted Mweb again, who forwarded it to their 'advanced technical team' and I was given an appointment date and told someone would come to my home to test. On the date of the appointment I recieved only a phone call was asked to do a speed test once and then told to watch it and call back if it got worse. Bear in mind that at this at this point my internet connection is still NOT WORKING CORRECTLY! And that the issue had to be either, the decive with which I connect to the internet ( my PC) or the modem itself. Upon being told this I went and purched hardware to remedy this including a new modem. When the NEW HARDWARE yealded the EXACT SAME RESULT I contacted Mweb again only to be passed from person to person once again and ulitmatly told that they don't know what is causing the problem, Cannot give me a soultion, a time by which it would be fixed or in fact any answer beyond that it could not have been my hardware - which I replaced at great cost for nothing! Then I was told that all Mweb could do was log the same fault with their 'advanced technical team'.</p> <p>The fact that I have been charged for services during this time only adds insult to injury.</p> <p>I still await a resolution.</p> <p> </p>