MWEB Terrible Service - Moving/Activations department

I have been emailing Mweb moving department to assist me by activating my line in my new premises. I have emailed them a few times and have not received 1 email with a response or a phone call back.

I have been phoning and phoning all departments for assistance and they keep saying they cant assist someone from the moving department will get back to me as they dont have a direct line.

WOW im still waiting for assistance?

This is extreamly poor service!!!!!!!!!!!

How can you expect to take my debit order???

Is your staff working from home and can’t do their job or do you still have staff working in the moving/activation department??

This is not a free service you assist me with, I pay every month and even when I dont get assistance!!!

Im working from home but dont have access to fibre.

I will reverse my debit order and you can not expect me to pay for something I dont even get customer servuce on after my 5th email for almost a month!!