MWEB TERRIBLE SERVICE FOR NEW CLIENT

I signed up for a 40mbps fibre contract in August 2020 for my new house i purchased. The fibre was installed 2 weeks before i moved in. I koved in on the 23rd August. Since we moved in our fibre is slower than my ADSL 2MBPS line i had. I have called them and logged faults online, the technician came to my property last week and said the installation is in the wrong place amd the router is weak. I have calledagain and logged the fault online but no response. I keep paying but MWEB does not assist me. I never received service like this from Telkom and i was a Telkom client for 8 years. I need a response from them tolet me know when they will be moving the fibre and what are we going to do about the router