MWEB - TERRIBLE SERVICE AND SUPPORT

So we got a directive from work to setup home offices and to upgrade our internet to ensure that our daily tasks are completed.

I upgraded a 4mb line to 8mb line after the lady tested the line to see that my connection can handle the increase. She was all too happy to upgrade my line and by the time I put the phone down the upgrade was already processed.

My line speed dropped down to 30-80kb/s download speed. I reset my router, reset my line and tested my line on the Mweb website MULTIPLE TIMES.

Internet is so slow that I cannot even open Mweb's website to log a query.

I phoned the technical support line 15 times AT LEAST - Everytime I hold the line for 8-15min and then the line is cut, regardless of the position I hold in the queue.

I logged a query as instructed and added comments multiple times per day - unanswered.

Started posting on their Facebook page - No answer or get a generic answer to send a private message with my account details so they can fix it - Nothing happened except after 2 days of public complaints I was told the following:

That my line is syncing at perfectly, the line is slow because of the shutdown and high usage all round.

To top things off I have still not spoken to a technical assistant, nor have they answered my query on my profile or fixed this issue and I have no official proof that anything was done or that any form of tests were processed on my line.

I am so disappointed and angry about the terrible service. I have been a loyal Mweb customer for years, in different provinces and cities.

Contact me and fix this mess.