MWEB - Terrible Service and *********** Staff - Unresolved Norton Antivirus Issue

I am beyond frustrated with MWEB and their complete lack of customer service. I’ve been trying to resolve an issue with my Norton Antivirus and obtaining a URL link for installation, and instead of helping, I’ve been sent from pillar to post with no actual solution in sight.

Each time I call, I’m transferred to a different department, and the staff seems completely unqualified to handle the issue. I’ve had to repeat my problem over and over, only to get vague promises and no real follow-through. I’ve even had to deal with staff who clearly didn’t know what they were talking about, making it seem like they were just reading from a script instead of offering real help.

I’ve wasted countless hours on the phone and still, my Norton Antivirus problem remains unresolved. It’s incredibly frustrating to be passed around to different people without any sort of solution or apology for the inconvenience. I trusted MWEB to provide a basic level of service, and they have failed on every front.

At this point, I’m seriously considering switching to a different service provider. If you’re looking for competent support and a company that values your time, I strongly suggest looking elsewhere. MWEB’s service is beyond disappointing, and I cannot recommend them to anyone.