MWEB Terrible Service and pathetic Call Centre staff

Dear Mr Sean Noursa

As a New Client in market for Fiber , I went looked through a Few service provider options available in my area

Your co MWEB sounding like a world class and professional option based on yoru TV AD and marketing I opted to see what they could offer loaded all my details on the MWEB website 03.02.2020

The experience from Day one had been absolutely pathetic to say the least

1.You Cannot get through to a Call centre agent , When you get through calls drop no one Calls back 2.You leave your details to be contacted as they are too busy always "no one cals you back " I can only imagine if you need or have a technical query on using there systems and service " there is no service or support at all from your CO Mweb 3.VUMAtel connect the fiber to the house , I app**** initially online on the -03.02.2020 online -06.02.2020 SMS recived VUMATEL would come out -10.02.2020 vumatel tech comes out and installs advices that MWEB will courier their Router/device -13.02.2020 SMS from MWEB stating my account is overdue , note that the MWEB Router has not come , and I have not accessed or starting using the service as yet why would I be charged for this , 2nd concern on this is I hope my credit scoring profile is not effected by this , I also loaded my bank details on the form when applying -14.02.2020 I eventually get through to the accounts dept querying the sms and concern , the lady advised that she will transfer Me to the sales dept as they deal with the above -this is when Tracy Abrahaims takes the call "please can you listen to this as all calls are recorded I have never come across such a rude service/sales person representing the MWEB brand and co .I explained my concern and frustration on the matter and the fact that I can never get through to a call centre agent her response to me was that im not there they are taking calls and are busy ...to a potential or paying customer that is not service

I then requested to speak to her manager she advised is Aisha Abrahaims , she would not take my call or request to speak to a manager , I requested to know what was the process to load a formal complaint she advised that complaints manager would contact me I requested to know who this was she said Ricardo Jacobs was complaints manager I asked when could I expect the call she said 24 working hours which would have been 10:00 Today still no manager or representative has come back to me

I honestly cannot believe the bad service and no professionalism at all

Please can some one contact me account number #***8