MWEB terrible service

It's been 2 days since my fibre hasn't been working everytime I phone MWEB they say they have red flagged my call to openserve ( which I don't think is a thing) MWEB obviously doesn't care about my internet even though I am Paying for it every month , so I am paying for something they aren't providing , I'll most probably get an automated response from them telling me how sorry they are , this is terrible service and once my contract is up I'll be moving to afrihost , once a company gets too big they don't care about customer service