DS
Dimitri S
1 reviews | Active since Aug 2021
08 Aug 2021, 10:54
Mweb terrible service
Order fibre, delivery came a week after I was told it would arrive. Eventually called in to cancel and then was told my router would arrive the next day. Consultant assured me she would activate my line the day of delivery. I plug my router in and there is no internet access so I phone tech "support", they say my line was not activated and they have no access to activate so I must wait until monday before someone can assist me. Mweb is utter ****!
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Dimitri S's updateReviewer Update
10 Aug 2021, 16:35So I called again and now I am told they are waiting on Vumatel to activate on their side. Why was this not done before had, I ordered my fibre 2 weeks ago. No email support, online query is broken, can't get through to call centre. Mweb knows their service is pathetic so they have disabled all ways to contact them
DS
Dimitri S's update10 Aug 2021, 16:35
Reviewer Update
So I called again and now I am told they are waiting on Vumatel to activate on their side. Why was this not done before had, I ordered my fibre 2 weeks ago. No email support, online query is broken, can't get through to call centre. Mweb knows their service is pathetic so they have disabled all ways to contact them