Mweb - Terrible Service!

Requested my fibre ONT be moved from one room to an adjacent room, Account is paid up to date! After two weeks of phone calls, messages, hangups, no answers my fibre was arbitrarily suspended, support line just not answered and finally today after 15 mins hold, a real person answered the phone only to tell me it wasn't suspended, then found it was and blamed the Moving Dept. Said it would be addressed in up to 48 hours. said he would transfer the call, cut me off, phoned back and cut me off again. Still without service.