AB
Adam B
1 reviews | Active since Mar 2026
10 Mar 2026, 13:43
Mweb terrible service
Terrible service, Unable to connect to agents in a timely manner, No assistance in getting fibre line connected, Wrong address was taken down causing further delays, No follow up on order, cancelled my order causing further delays, Vumatel ONT was already installed in the property no installation needed no changes made to order. technician removed WiFi of the previous owner. 14 day no activation after installation and payment made.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
10 Mar 2026, 13:56Hello Adam. Thank you for sharing your experience. We understand how frustrating it must be to go through delays when you were expecting your fibre service to be activated, especially after installation and payment were already completed.We have managed to locate your order and have raised an urgent follow-up request directly with the Vumatel activations team regarding the activation. They will review the account and email you with an update on the current status of the order, along with the next steps.Your feedback regarding the process and the delays has also been noted and shared internally so the relevant teams can review and improve where needed. Our focus now is on ensuring your order is reviewed and progressed as quickly as possible. R^
Mweb's reply10 Mar 2026, 13:56
Official
Hello Adam. Thank you for sharing your experience. We understand how frustrating it must be to go through delays when you were expecting your fibre service to be activated, especially after installation and payment were already completed.We have managed to locate your order and have raised an urgent follow-up request directly with the Vumatel activations team regarding the activation. They will review the account and email you with an update on the current status of the order, along with the next steps.Your feedback regarding the process and the delays has also been noted and shared internally so the relevant teams can review and improve where needed. Our focus now is on ensuring your order is reviewed and progressed as quickly as possible. R^