Mweb terrible service

Absolutely disgusting service received from your operators and sales people. I app**** for fibre on 02 December 2020, was phoned 2 weeks later and told it would be installed early in the new year. I waited till end of January, to have to call the call center, after several emails were sent to the appropriate salesman, with no feedback whatsoever. Since then I have spoken to three separate technical support people, who have all assured me my issue will be raised to their management and I would hear back shortly. I am still waiting to hear back. But then Mweb has the audacity to send me an email that there will be an increase in price for the service. Exactly what service are you requiring a price increase on. I am still waiting for confirmation of the fibre to be installed.